161 Epizód

  1. 257: Dare to C.A.R.E: Unlocking Your Human Potential and Purpose-Driven Customer Experiences Carmen Vlasceanu

    Közzétéve: 2025. 08. 05.

  2. 256: Built from Grit: Jay on Customer Experience, Reinvention, and Radical Integrity with Jay Sapovits

    Közzétéve: 2025. 06. 24.

  3. 255: Reimagining the Voice of the Customer: How Hark is Humanizing Customer Communication with Fran Brzyski

    Közzétéve: 2025. 05. 20.

  4. 254: The CX-AI Connection.....Redefining Customer Journeys with Smart Tech with Eric Karofsky

    Közzétéve: 2025. 05. 13.

  5. 253: The Buy-In Advantage: How Great Leaders Inspire Teams, Drive Engagement, and Create Meaningful Workplaces with Dave Garrison

    Közzétéve: 2025. 05. 06.

  6. 252: Collars & Co. and the Art of Obsession: Building Customer Loyalty from Scratch with Justin Baer

    Közzétéve: 2025. 04. 29.

  7. 251: Revolutionizing Commerce Through Video: Insights from Eitan Koter on Social Commerce, Shoppable Videos, and Building Brand Loyalty with Eitan Koter

    Közzétéve: 2025. 01. 28.

  8. 250: Putting Customers at the Heart of Your Goals: A Guide to Customer-Centric OKRs with Josh Seiden

    Közzétéve: 2024. 12. 03.

  9. 249: Building Strategies That Stick: Insights on Customer Experience and Personalization with Laura Richard

    Közzétéve: 2024. 11. 05.

  10. 248: Harnessing Data for Better Human Capital Decisions: Insights on HR Analytics with Keith Goode

    Közzétéve: 2024. 10. 23.

  11. 247: Cozy Conversations - Yanique on Embracing Courage in Life, Service, and Personal Growth

    Közzétéve: 2024. 10. 15.

  12. 246: Transforming Customer Experience with Data and Digital First Strategies with Andrew Carothers

    Közzétéve: 2024. 10. 08.

  13. 245: Navigating Life's Journey: Balancing Mind, Body, and Spirit for Personal and Professional Success with Rusty Rueff

    Közzétéve: 2024. 10. 03.

  14. 244: From Service to Software: Creating a Customer-Centric Knowledge Base with KnowledgeOwl with Marybeth Alexander

    Közzétéve: 2024. 09. 25.

  15. 243: Building Strong Cultures and Empowering CEOs: Insights from Bob Carrothers

    Közzétéve: 2024. 09. 17.

  16. 242: Mastering Geofencing for Small Business Growth with Ernesto Cullari and Barbara Wardell

    Közzétéve: 2024. 09. 11.

  17. 241: Mastering Sales Through Customer-Centric Mindsets: Insights from Alan Versteeg

    Közzétéve: 2024. 09. 03.

  18. 240: Elevating Customer Experience: Neil Leyland on AI, Machine Learning, and Transforming Contact Centers with Neil Leyland

    Közzétéve: 2024. 08. 27.

  19. 239: Navigating Burnout, Building Resilience, and Fostering Relationships for Success with Dr. Eric Recker

    Közzétéve: 2024. 08. 20.

  20. 238: Mastering Software Reliability with Daniel Ruby

    Közzétéve: 2024. 08. 13.

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

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