The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

Podcast készítő Intercom - Csütörtökök

Csütörtökök

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Ăśzlet TechnolĂłgia

466 EpizĂłd

  1. The Future of Customer Experience Starts with Smarter Listening

    Közzétéve: 2025. 04. 03.

  2. The Hidden Cost of Misdiagnosing Customer Issues (And How AI Can Help)

    Közzétéve: 2025. 03. 27.

  3. Built For You Spring '25: Fin Can Now See, Speak, and Take Action

    Közzétéve: 2025. 03. 20.

  4. An AI-first approach: How RB2B created a lean, scalable support system

    Közzétéve: 2025. 03. 13.

  5. Navigating a new era of AI-first customer service

    Közzétéve: 2025. 02. 27.

  6. Why Anthropic chose Fin to transform their customer support

    Közzétéve: 2025. 02. 20.

  7. AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support

    Közzétéve: 2025. 02. 06.

  8. Scaling Customer Support with AI: Nuuly’s Winning Formula

    Közzétéve: 2025. 01. 30.

  9. A Day in the Life of a Support Operations Analyst

    Közzétéve: 2025. 01. 23.

  10. The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce

    Közzétéve: 2025. 01. 16.

  11. The Four Pillars of CX: A deep dive into what makes for great customer experiences

    Közzétéve: 2025. 01. 09.

  12. Off Script: Brian Eno and Stephen Fry take on AI

    Közzétéve: 2024. 12. 12.

  13. Building the perfect fit: AI integration lessons from ScreenCloud

    Közzétéve: 2024. 11. 28.

  14. Putting people first: Nick Clark on how to design AI support for the customer

    Közzétéve: 2024. 11. 22.

  15. Lessons from Amazon: How to practice "Big Bet Leadership"

    Közzétéve: 2024. 11. 07.

  16. Off Script: Imagining the next era of customer service

    Közzétéve: 2024. 10. 30.

  17. Pioneer: Highlights from Intercom's first ever AI customer service summit

    Közzétéve: 2024. 10. 17.

  18. Fin 2: The Next Generation of AI-First Customer Service

    Közzétéve: 2024. 10. 10.

  19. How strong company culture leads to high customer satisfaction

    Közzétéve: 2024. 10. 03.

  20. The Nordstrom Way: Embracing change in customer service

    Közzétéve: 2024. 09. 25.

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On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter🏠 www.intercom.com

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