58 Epizód

  1. Customer Memories and The True Value of CX: Colin Shaw

    Közzétéve: 2021. 04. 23.

  2. The Unexpected Journey of a Serial Entrepreneur: Gary Pudles

    Közzétéve: 2021. 03. 19.

  3. A Lifetime of Lessons Learned: Steve Bederman

    Közzétéve: 2021. 02. 19.

  4. Christmas Special - Happy Holidays from NobelBiz

    Közzétéve: 2020. 12. 22.

  5. Exploring the Magic of Amazing Customer Service: Shep Hyken

    Közzétéve: 2020. 10. 23.

  6. Bonus Recording: Steve on CX Superheroes with Christopher Brooks

    Közzétéve: 2020. 10. 14.

  7. Exploring Human Voice and Simulation Training: Nancy Munro

    Közzétéve: 2020. 09. 25.

  8. Bonus Recording: Steve on The Sage Executive Podcast with Fernando Corona

    Közzétéve: 2020. 08. 26.

  9. The Lifelong Dream of Customer Support: Roy Atkinson

    Közzétéve: 2020. 08. 21.

  10. Growing Up in a Call Center: Thomas Laird

    Közzétéve: 2020. 07. 24.

  11. Bonus Recording: Steve on Telecom Reseller with Doug Green

    Közzétéve: 2020. 07. 15.

  12. Truth-Telling in the Age of Robocalls: Rebekah Johnson

    Közzétéve: 2020. 06. 26.

  13. Bonus Recording: Steve on Contact Center Insights with Nancy Munro

    Közzétéve: 2020. 06. 05.

  14. The Emotionally Intelligent Leader: Jim Rembach

    Közzétéve: 2020. 05. 29.

  15. What Makes a True Leader: Christa Heibel

    Közzétéve: 2020. 04. 24.

  16. Superwoman Decoded: Cathy Karabetsos

    Közzétéve: 2020. 03. 20.

  17. Entrepreneurship as an Adventure Sport: Jake Bush

    Közzétéve: 2020. 02. 18.

  18. From Call Agent to CEO: Steve Bederman

    Közzétéve: 2020. 01. 16.

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Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.

Visit the podcast's native language site