58 Epizód

  1. Contact Center Excellence, Brand Slaughtering and Remote Revolution: Eric Sims

    Közzétéve: 2023. 04. 26.

  2. Empowering Your Customers Strategies for Success in Contact Centers: Rob Bayer

    Közzétéve: 2023. 03. 27.

  3. Beyond Transactional: Taking Customer Service to the Next Level: Brad Cleveland

    Közzétéve: 2023. 02. 03.

  4. Leading the Change for Women in Tech: Juanita Coley

    Közzétéve: 2022. 11. 08.

  5. Building solutions to solve problems within the business ecosystem: Hemanth Gorur

    Közzétéve: 2022. 10. 24.

  6. Performance-driven contact centers and data modeling: Kevin Daly

    Közzétéve: 2022. 09. 28.

  7. Reasons Why Telemarketing and Cold Calling are Still Worth it: Jeremy Chen

    Közzétéve: 2022. 08. 09.

  8. Embracing Mistakes and Putting People First, a CX Approach: Bob Furniss

    Közzétéve: 2022. 07. 12.

  9. Employee Satisfaction and a 360 View on Contact Centers, with Colin Taylor

    Közzétéve: 2022. 06. 13.

  10. Digital Transformation and Future of Work for Contact Centers: Jon Arnold

    Közzétéve: 2022. 05. 11.

  11. Holistic Call Center Training using Rewards and Recognition: Michael Tamer

    Közzétéve: 2022. 04. 19.

  12. Call Center Culture and The Secret Sauce of a Successful Phone Call: Richard Blank

    Közzétéve: 2022. 03. 23.

  13. Changing Customer Perceptions in the Collection Industry and the Rise of Self-Service: Harry Strausser III

    Közzétéve: 2022. 02. 16.

  14. Reinventing Lead Generation for New Consumer Behaviors: Michael Ferree

    Közzétéve: 2021. 11. 18.

  15. Reclaiming Sales through Authentic Persuasion: Jason Cutter

    Közzétéve: 2021. 10. 15.

  16. The Future of Workforce Management for Contact Centers: Daryl Gonos

    Közzétéve: 2021. 09. 24.

  17. Benchmarking and Training in Today‘s Contact Centers: Bruce Belfiore

    Közzétéve: 2021. 08. 27.

  18. Enabling the Contact Center of the Future with Real-Time Analytics: Marc Bernstein

    Közzétéve: 2021. 07. 23.

  19. CCaaS and The Challenges of Cloud Migration: Frank Wassenbergh

    Közzétéve: 2021. 06. 18.

  20. The Contact Center Tech Shift During the Pandemic: Fred Stacey

    Közzétéve: 2021. 05. 21.

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Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.

Visit the podcast's native language site