Customer Support Leaders

Podcast készítő Charlotte Ward

Kategóriák:

Üzlet Technológia

341 Epizód

  1. 264: Mastering Incident Management - Part 1 of 6; with Kat Gaines

    Közzétéve: 2024. 04. 19.

  2. 263: Connecting Actions to Customer Outcomes; with Sarah Caminiti

    Közzétéve: 2024. 04. 12.

  3. From The Archives: 2: Mastering Empathy in Customer Support; with Matt Dale

    Közzétéve: 2024. 04. 05.

  4. 262: Enhancing Everyone's Experience with Exceptional Supportability; with Alexis Grant

    Közzétéve: 2024. 03. 29.

  5. 261: Building a Truly Customer Centric Culture; with Michael Hinshaw

    Közzétéve: 2024. 03. 22.

  6. 260: Revolutionizing Customer Support: All-Hands Support Delivery from across the Organisation; with Sarah Caminiti

    Közzétéve: 2024. 03. 15.

  7. 259: Mastering Adaptive Leadership in the Face of Change; with Neal Travis

    Közzétéve: 2024. 03. 08.

  8. 258: The Danger of Assumptions and Navigating the Nuances of Effective Customer Communication; with Sarah Caminiti

    Közzétéve: 2024. 03. 01.

  9. 257: Debunking Benchmarks and the Real Power of Customer Feedback; with Ty Givens

    Közzétéve: 2024. 02. 23.

  10. 256: The Hidden Advantages of Less Local Remote Teams (or “Get Good at Calendars!”); with Alec Moloney

    Közzétéve: 2024. 02. 16.

  11. 255: Mastering Outage Management; with Lauren Rose Eimers

    Közzétéve: 2024. 02. 09.

  12. 254: Finding Your Footing: Navigating the Emotional Journey of Career Transition; with Hilary Dudek

    Közzétéve: 2024. 02. 02.

  13. 253: The Difference Between What Customers Say And What Customers Do; with Ryan Klausner

    Közzétéve: 2024. 01. 26.

  14. 252: The Support Report with Andrew Rios

    Közzétéve: 2024. 01. 19.

  15. 251: Support Data with Matt Dale

    Közzétéve: 2024. 01. 12.

  16. 250: Panel: Welcome back for 2024!

    Közzétéve: 2024. 01. 05.

  17. 249: Fireside with Mike Redbord

    Közzétéve: 2022. 11. 25.

  18. 248: Holiday fireside with Jason Yun

    Közzétéve: 2022. 11. 18.

  19. From The Archives: 32: Managing Performance Issues with Hilary Dudek

    Közzétéve: 2022. 09. 30.

  20. From The Archives: 26: Metrics with Craig Stoss

    Közzétéve: 2022. 09. 23.

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
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