Customer Support Leaders

Podcast készítő Charlotte Ward

Kategóriák:

Üzlet Technológia

341 Epizód

  1. 277: Reducing Escalations Through Strategic Engineering Partnerships; with Robert Cabral

    Közzétéve: 2024. 09. 06.

  2. From The Archives: 49: Hiring in Support with Alyssa Percell

    Közzétéve: 2024. 08. 30.

  3. 276: Mastering Incident Management - Part 4b of 6; with Kat Gaines

    Közzétéve: 2024. 08. 23.

  4. From The Archives: 47: Hiring in Support with Kristina King

    Közzétéve: 2024. 08. 16.

  5. 275: Unlocking the Power of Fractional Leadership in Customer Support; with Brian Levine

    Közzétéve: 2024. 08. 09.

  6. From The Archives: 41: Careers in Support with Matt Dale

    Közzétéve: 2024. 08. 02.

  7. 274: Mastering Incident Management - Part 4 of 6; with Kat Gaines

    Közzétéve: 2024. 07. 26.

  8. From The Archives: 40: Looking Beyond the Numbers with Mike Redbord

    Közzétéve: 2024. 07. 19.

  9. 273: Balancing Automation and Human Touch in Customer Support; with Cory Brown & Elliot Fox

    Közzétéve: 2024. 07. 12.

  10. From The Archives: 36: Looking Beyond the Numbers with Ash Rhodes

    Közzétéve: 2024. 07. 05.

  11. 272: Transforming Support Teams: Leadership, Collaboration, and Building Cross-Functional Relationships; with Steve Tondé

    Közzétéve: 2024. 06. 28.

  12. From The Archives: 11: Awkward Conversations with Hilary Dudek

    Közzétéve: 2024. 06. 21.

  13. 271: Mastering Incident Management - Part 3 of 6; with Kat Gaines

    Közzétéve: 2024. 06. 14.

  14. 270: Mastering Leadership Communication in Startup Support; with Andrew Rios

    Közzétéve: 2024. 06. 07.

  15. 269: Building Successful Call Centers from the Ground Up; with Joe DiNatale

    Közzétéve: 2024. 05. 31.

  16. From The Archives: Episode 3: Nurturing Empathy in Customer Support with Natalie Ruhl

    Közzétéve: 2024. 05. 24.

  17. 268: Mastering Incident Management - Part 2 of 6; with Kat Gaines

    Közzétéve: 2024. 05. 17.

  18. 267: Finding the Balance Between Product and Functional Expertise; with Colin Flanigan

    Közzétéve: 2024. 05. 10.

  19. 266: The Art of Crafting Impactful Survey Questions; with Nick Zeisler

    Közzétéve: 2024. 05. 03.

  20. 265: Nurturing Your Professional Network: Authentic Strategies for Support Folk; with Jason Yun

    Közzétéve: 2024. 04. 27.

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
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