Customer Experience Insights

42 Epizód

1. Episode 39 - The Path Towards Experience as a Service

   Közzétéve: 2022. 04. 26.
2. Episode 38 - Shifting from Business Centric to Customer and Employee Centric

   Közzétéve: 2022. 04. 13.
3. Episode 37 - Exploring the book Empathy in Action – Pt. 1

   Közzétéve: 2022. 03. 29.
4. Episode 36 - Leveraging AI to Build Customer Empathy

   Közzétéve: 2022. 03. 15.
5. Episode 35 - Genesys Cloud CX in 2022

   Közzétéve: 2022. 02. 27.
6. Episode 34 - GigCX is Future-proofing Customer Service

   Közzétéve: 2022. 01. 18.
7. Episode 33 - The State of Customer Experience and How It’s Shifted Since 2017

   Közzétéve: 2022. 01. 04.
8. Episode 32 - Is Your Contact Center Inclusive?

   Közzétéve: 2021. 12. 14.
9. Episode 31 - Why Pointillist Acquisition is a Game Changer

   Közzétéve: 2021. 12. 03.
10. Episode 30 - Retail CX: Transform Customer Calls through Visual Self-Service

    Közzétéve: 2021. 11. 16.
11. Episode 29 - Composable CX - Driving Sustainable Differentiation in the Enterprise

    Közzétéve: 2021. 11. 02.
12. Episode 28 - Rethinking WEM – It’s all about the Employee Experience

    Közzétéve: 2021. 10. 19.
13. Episode 27 - The Correlation Between Human Values and High-Performing Agents

    Közzétéve: 2021. 10. 05.
14. Episode 26 - Journey Orchestration: The Challenges and Opportunities of Personalized Customer Engagement

    Közzétéve: 2021. 09. 14.
15. Episode 25 - How AI Powered Support Improves Customer Engagement and Agent Productivity

    Közzétéve: 2021. 08. 31.
16. Episode 24- Why Customers Demand Flexibility and Control in a Pricing Model

    Közzétéve: 2021. 08. 11.
17. Episode 23 - How to Build Trust and Loyalty with Today's Disconnected Consumers

    Közzétéve: 2021. 07. 27.
18. Episode 22- How Predictive Routing Connects Customers to the Right Agent for the Best Possible Outcome

    Közzétéve: 2021. 07. 07.
19. Episode 21 - How Design Thinking Puts the "Voice of the Customer" into Action

    Közzétéve: 2021. 06. 22.
20. Episode 20 - Shifting from Go-to-Market to Go-to-Customer - Genesys' new Ascend Partner Program

    Közzétéve: 2021. 06. 08.