Customer Experience Insights

42 Epizód

1. Episode 19 - Reduce TCO by Integrating Accounts Receivable Management into your Contact Center

   Közzétéve: 2021. 05. 20.
2. Episode 18 - Bot Building Made Easy – Learn how Genesys Dialog Engine Bot Flows Simplifies the Process

   Közzétéve: 2021. 05. 04.
3. Episode 17 - Up to 200K Concurrent Calls, Scalable and Secure- Why Genesys Engage on Azure is a Big Deal

   Közzétéve: 2021. 04. 21.
4. Episode 16 - How Gamification is a game changer for agent performance and job satisfaction

   Közzétéve: 2021. 04. 07.
5. Episode 15 - Experience as a Service - What it is and why it matters to customers

   Közzétéve: 2021. 03. 23.
6. Episode 14 - The Gig Economy and the Changing Paradigm of WEM

   Közzétéve: 2021. 03. 09.
7. Episode 13 - Vonage APIs + Genesys Cloud = Extending SIP Coverage, Audio and AI Capabilities

   Közzétéve: 2021. 02. 05.
8. Episode 12 - How the Pandemic has Changed Contact Centers for Good

   Közzétéve: 2020. 12. 17.
9. Episode 11 - How to Reduce Customer Effort While Increasing Loyalty - an Interview with CX Index Founder David Heneghan

   Közzétéve: 2020. 10. 27.
10. Episode 10 - How WEM Unleashes the Benefits of Working from Home

    Közzétéve: 2020. 10. 07.
11. Episode 9 - How Multi-cloud Architecture Future Proofs Contact Centers

    Közzétéve: 2020. 09. 10.
12. Episode 8 - Predictive Engagement – Stop Missing Critical Customer Moments and Outcomes

    Közzétéve: 2020. 09. 02.
13. Episode 7 - Beyond the Bots Hype Cycle: How Service Automation and Bots Drive Real ROI

    Közzétéve: 2020. 08. 12.
14. Episode 6 - Three Reasons Contact Centers Belong in the Cloud

    Közzétéve: 2020. 08. 04.
15. Episode 5 - Why Your Contact Center Needs Voice Biometrics Today! A Conversation with Quinn Agen of Omillia

    Közzétéve: 2020. 07. 06.
16. Episode 4 - Why Genesys’ WEM is Making Headlines and Winning Awards

    Közzétéve: 2020. 06. 04.
17. Episode 3 - Successfully Transitioning Agents to WFH with Genesys Cloud – TechStyle’s Covid-19 Success Story

    Közzétéve: 2020. 05. 04.
18. Episode 2 - How Genesys and Google Cloud CCAI Make Conversational AI a Must Have for Your Contact Center

    Közzétéve: 2020. 04. 24.
19. Episodio 1 - Gina Clarkin, lo que todo cliente necesita saber ahora

    Közzétéve: 2020. 03. 31.
20. Episódio 1 - Gina Clarkin, o que todo cliente precisa saber agora

    Közzétéve: 2020. 03. 31.