509 Epizód

  1. 085: Proactive Customer Service and Worst-Case Preparation

    Közzétéve: 2016. 01. 25.

  2. 084: Sylvie Di Giusto, Why First Impressions Matter

    Közzétéve: 2016. 01. 21.

  3. 083: Cause Marketing Done Well

    Közzétéve: 2016. 01. 18.

  4. 082: Katie Driscoll, Lessons on Customer Perception

    Közzétéve: 2016. 01. 14.

  5. 081: Walking the Talk of Improving Customer Service

    Közzétéve: 2016. 01. 11.

  6. 080: Mana Ionescu, Social Customer Care with Purpose

    Közzétéve: 2016. 01. 07.

  7. 079: 2016 Customer Experience Predictions

    Közzétéve: 2016. 01. 04.

  8. 078: 2016 Customer Service Resolutions

    Közzétéve: 2015. 12. 28.

  9. 077: Crowdsourcing Innovation with Customers

    Közzétéve: 2015. 12. 21.

  10. 076: Aaron Walker, Veteran Entrepreneur

    Közzétéve: 2015. 12. 17.

  11. 075: Can You Gamify Customer Experience?

    Közzétéve: 2015. 12. 14.

  12. 074: Denise Lee Yohn, Brand-Building Expert

    Közzétéve: 2015. 12. 10.

  13. 073: Hacking Your Workplace Culture

    Közzétéve: 2015. 12. 07.

  14. 072: Matt Phillips, Innovation Expert

    Közzétéve: 2015. 12. 03.

  15. 071: The Fan Experience Goes Digital

    Közzétéve: 2015. 11. 30.

  16. 070: Giving Thanks to Your Customers

    Közzétéve: 2015. 11. 26.

  17. 069: Embedded Customer Care

    Közzétéve: 2015. 11. 23.

  18. 068: Annette Franz, Customer Experience Expert

    Közzétéve: 2015. 11. 19.

  19. 067: Customer Security - It's More than Digital

    Közzétéve: 2015. 11. 16.

  20. 066: Jill Salzman, Community Leader Extraordinaire

    Közzétéve: 2015. 11. 12.

22 / 26

Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

Visit the podcast's native language site