509 Epizód

  1. 483: Donna Cutting, Employees First!

    Közzétéve: 2022. 03. 29.

  2. 482: Focus on Government CX

    Közzétéve: 2022. 03. 22.

  3. 481: Annette Franz, Built to Win

    Közzétéve: 2022. 03. 15.

  4. 480: Innovate or Fail

    Közzétéve: 2022. 03. 08.

  5. 479: Fred Reichheld, Winning on Purpose

    Közzétéve: 2022. 03. 01.

  6. 478: The CX of Right to Repair

    Közzétéve: 2022. 02. 22.

  7. 477: Michael Bartlett, The Dark Side of CX

    Közzétéve: 2022. 02. 15.

  8. 476: Is CX Dead in Banking?

    Közzétéve: 2022. 02. 08.

  9. 475: Brad Cleveland, Leading the Customer Experience

    Közzétéve: 2022. 02. 01.

  10. 474: Season Intro

    Közzétéve: 2022. 01. 31.

  11. 473: Bourbon Summit, Season Finale

    Közzétéve: 2021. 11. 02.

  12. 472: Marlanges Simar, Prime Therapeutics

    Közzétéve: 2021. 10. 26.

  13. 471: When the Frontline is the Last to Know

    Közzétéve: 2021. 10. 19.

  14. 470: Dan Gingiss, The Experience Maker

    Közzétéve: 2021. 10. 12.

  15. 469: Frictionless vs. Memorable CX

    Közzétéve: 2021. 10. 05.

  16. 468: Greg Lisiewski

    Közzétéve: 2021. 09. 28.

  17. 467: How Location and Design Impact CX

    Közzétéve: 2021. 09. 22.

  18. Bonus Episode: Noa Danon

    Közzétéve: 2021. 09. 20.

  19. 466: David Horsager

    Közzétéve: 2021. 09. 14.

  20. 465: Customer Effort 2.0

    Közzétéve: 2021. 09. 07.

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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