509 Epizód

  1. 265: (Tip) Chatbots and Humans

    Közzétéve: 2017. 08. 14.

  2. 264: (Tip) Mobile Potential

    Közzétéve: 2017. 08. 10.

  3. 263: Merit Gest, Sales Engagement

    Közzétéve: 2017. 08. 08.

  4. 262: Ecommerce Still Not Getting It Right

    Közzétéve: 2017. 08. 07.

  5. 261: Thoughts on First Contact Resolution

    Közzétéve: 2017. 08. 03.

  6. 260: Julie Ann Sullivan, Employee Attitudes

    Közzétéve: 2017. 08. 01.

  7. 259: Predicting Behavior and Risk

    Közzétéve: 2017. 07. 31.

  8. 258: (Tip) Making Sure Your Team Knows Their Goals

    Közzétéve: 2017. 07. 27.

  9. 257: Pat Iyer, Legal Nurse Podcast

    Közzétéve: 2017. 07. 25.

  10. 256: How Not to Hire Idiots When You're Desperate

    Közzétéve: 2017. 07. 24.

  11. 255: (Tip) Your Org Chart vs. Your Customers

    Közzétéve: 2017. 07. 20.

  12. 254: Rocky Romanella, Tighten the Lug Nuts

    Közzétéve: 2017. 07. 18.

  13. 253: (Tip) Situational Awareness in Customer Service

    Közzétéve: 2017. 07. 17.

  14. 252: Alison Herzog, Dell Customer Experience

    Közzétéve: 2017. 07. 14.

  15. 251: (Tip) 3 OTHER Customer Segments

    Közzétéve: 2017. 07. 11.

  16. 250: (Tip) Speed Up Your Customer’s Experience

    Közzétéve: 2017. 07. 10.

  17. 249: How Customer Service Training Goes Wrong

    Közzétéve: 2017. 07. 06.

  18. 248: (Tip) 3 Moments of Truth

    Közzétéve: 2017. 07. 04.

  19. 247: (Tip) 3 Powerful Questions

    Közzétéve: 2017. 07. 03.

  20. 246: Chase Clemons, Basecamp’s Customer Service Ethic

    Közzétéve: 2017. 06. 29.

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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