509 Epizód

  1. 285: When to Disclose Bad News to Customers?

    Közzétéve: 2017. 10. 19.

  2. 284: Nick Francis, HelpScout Customer Service

    Közzétéve: 2017. 10. 17.

  3. 283: Pay Attention to Customers

    Közzétéve: 2017. 10. 12.

  4. 282: Stephen Shapiro, Innovating Customer Experience

    Közzétéve: 2017. 10. 11.

  5. 281: CX Clichés and Overused Examples

    Közzétéve: 2017. 10. 05.

  6. 280: Lesley Lykins, CX Day

    Közzétéve: 2017. 10. 03.

  7. 279: Is Efficient Customer Service Best?

    Közzétéve: 2017. 09. 28.

  8. 278: Stacey Hanke, Communicate with Influence

    Közzétéve: 2017. 09. 26.

  9. 277: 5 Digital Experience Offenses

    Közzétéve: 2017. 09. 21.

  10. 276: Nora Burns, HR Undercover

    Közzétéve: 2017. 09. 20.

  11. 275: (Tip) Go Negative with Your Training

    Közzétéve: 2017. 09. 14.

  12. 274: Nienke Bloem, Gamifying Customer Experience

    Közzétéve: 2017. 09. 12.

  13. 273: (Tip) What Is a Moment of Truth?

    Közzétéve: 2017. 09. 07.

  14. 272: Kristina Quinones, MeetEdgar Customer Service

    Közzétéve: 2017. 09. 05.

  15. 271: Take It To the Top – Tesla’s New Strategy

    Közzétéve: 2017. 08. 31.

  16. 270: John-Paul Narowski, KarmaCRM

    Közzétéve: 2017. 08. 29.

  17. 269: We’re Listening

    Közzétéve: 2017. 08. 24.

  18. 268: Microchipping Employees

    Közzétéve: 2017. 08. 21.

  19. 267: 3 Questions for Employees

    Közzétéve: 2017. 08. 17.

  20. 266: Chip Bell, Innovating Service

    Közzétéve: 2017. 08. 15.

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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