509 Epizód

  1. 003: Experience Action Podcast - Customer Experience Training

    Közzétéve: 2022. 12. 20.

  2. 002: Experience Action Podcast - Sponsorship Initiatives

    Közzétéve: 2022. 12. 13.

  3. New Podcast Introduction: Experience Action with Jeannie Walters

    Közzétéve: 2022. 12. 12.

  4. 500: Bourbon Summit

    Közzétéve: 2022. 11. 29.

  5. 499: The Present and Future of CX

    Közzétéve: 2022. 11. 22.

  6. 498: Jay Baer, The Need for Speed

    Közzétéve: 2022. 11. 15.

  7. 497: Looking Back on CX

    Közzétéve: 2022. 11. 08.

  8. 496: Jeff Toister, The Guaranteed Experience

    Közzétéve: 2022. 11. 01.

  9. 495: Common CX Mistakes

    Közzétéve: 2022. 10. 25.

  10. 494: Jen Bailin, The Bright, Big Future of CX

    Közzétéve: 2022. 10. 18.

  11. 493: Special Announcement

    Közzétéve: 2022. 10. 11.

  12. 492: Zhecho Dobrev, The Value of Emotions

    Közzétéve: 2022. 10. 04.

  13. 491: Answer to Abusive Customers: Shut Down Support?

    Közzétéve: 2022. 09. 27.

  14. 490: Deon Nicholas, Human-Centered AI

    Közzétéve: 2022. 09. 20.

  15. 489: Customer Health Score

    Közzétéve: 2022. 09. 13.

  16. 488: Dr. Shirley Davis, Inclusive Leadership

    Közzétéve: 2022. 09. 06.

  17. 487: Season Intro

    Közzétéve: 2022. 09. 05.

  18. 486: Bourbon Summit, Season Finale

    Közzétéve: 2022. 04. 19.

  19. 485: David Sakamoto, The Power of Transparency

    Közzétéve: 2022. 04. 12.

  20. 484: Empathy and Leadership

    Közzétéve: 2022. 04. 05.

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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