171 Epizód

  1. 11. How Attention Pays™ For Productivity, Accountability & Profitability Featuring Neen James

    Közzétéve: 2021. 10. 31.

  2. 10. Communicating and Delivering Real Value Featuring Bob Burg

    Közzétéve: 2021. 10. 16.

  3. 9. How To Hug Your Haters & Make Customers Love Your Brand Featuring Jay Baer

    Közzétéve: 2021. 10. 05.

  4. 8. Aiming High - Mental Health & Business Impacts Featuring Darren Prince

    Közzétéve: 2021. 10. 05.

  5. 7. Creating and Leading A Customer-Centric Workplace Featuring Ashok Ramachandran

    Közzétéve: 2021. 10. 03.

  6. 6. Leveraging Social Media For Customer Service & Competitive Insights Featuring Madalyn Sklar

    Közzétéve: 2021. 09. 26.

  7. 5. Bringing The Human Back In Human Resources Featuring Dan Naiman

    Közzétéve: 2021. 09. 19.

  8. 4. How To Create a Frictionless Experience To Get and Keep Customers Loyal Featuring Adam Toporek

    Közzétéve: 2021. 09. 11.

  9. 3. Increasing Employee Engagement To Deliver Customer Excellence Featuring Colin Shaw

    Közzétéve: 2021. 08. 23.

  10. 2. Measuring Customer Loyalty (NPS and Beyond) Featuring Rob Markey

    Közzétéve: 2021. 07. 16.

  11. 1. How To Get Customers Back Again & Again Featuring Shep Hyken

    Közzétéve: 2021. 07. 05.

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The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.

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