171 Epizód

  1. 31. Is Traditional Selling Dead? Getting New Customers The Right Way

    Közzétéve: 2022. 03. 20.

  2. 30. Competing for Customer Time, Attention, and Money with Joe Pine

    Közzétéve: 2022. 03. 13.

  3. 29. Doing What's Right For Customers While Balancing Internal Processes with Bill Staikos

    Közzétéve: 2022. 03. 06.

  4. 28. Influencing Desirable Customer Behaviors Through Experience Management with Howard Tiersky

    Közzétéve: 2022. 02. 28.

  5. 27. Differentiating Experiences To Dominate Your Industry with Stan Phelps

    Közzétéve: 2022. 02. 21.

  6. 26. Understanding and Influencing Your Customers' Decisions with Mary Drumond

    Közzétéve: 2022. 02. 13.

  7. 25. Creating An Emotional Connection To Gain & Keep Loyal Customers with Jim Tincher

    Közzétéve: 2022. 02. 04.

  8. 24. Predicting Customers Next Actions (buy, refer, leave) Beyond Traditional Surveys with Matt Dixon

    Közzétéve: 2022. 01. 29.

  9. 23. Turning One Time Purchasers Into Lifelong Customers with Joey Coleman

    Közzétéve: 2022. 01. 23.

  10. 22. Doing Customer Service Right in 2022 and Beyond with Jeff Toister

    Közzétéve: 2022. 01. 16.

  11. 21. Minimizing 'Red Tape' to Deliver Better Experiences with Stephanie Thum

    Közzétéve: 2022. 01. 09.

  12. 20. Building Trusting Customer and Employee Relationships For Long Term Success with Charles Green

    Közzétéve: 2021. 12. 31.

  13. 19: Eliminating What Customers Hate For Scalable Growth featuring Nick Webb

    Közzétéve: 2021. 12. 25.

  14. 18. Distinguishing Your Brand In A Hyper-Competitive Marketplace featuring Scott McCain

    Közzétéve: 2021. 12. 17.

  15. 17. What It Takes To Keep Loyal Fans - CX Advice From A Rockstar, with James Dodkins

    Közzétéve: 2021. 12. 11.

  16. 16. Everyday Ways To Live Your CX Mission Featuring Jeannie Walters

    Közzétéve: 2021. 12. 04.

  17. 15. Doing Customer & Employee Experience Right In The Digital Age Featuring Steven van Belleghem

    Közzétéve: 2021. 11. 28.

  18. 14. Creating a speak up culture for greater fulfillment featuring Stephen Shedletzky

    Közzétéve: 2021. 11. 20.

  19. 13. Your Role As An Experience Maker Featuring Dan Gingiss

    Közzétéve: 2021. 11. 13.

  20. 12. Delivering Unforgettable Experiences Featuring Ryan Estis

    Közzétéve: 2021. 11. 07.

8 / 9

The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.

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