369 Epizód

  1. Andreas Helland - Atender Group- Delivering Nordics CX From Málaga In Spain

    Közzétéve: 2024. 06. 20.

  2. Stephen Loynd - TrendzOwl - AI And Innovation In The USA

    Közzétéve: 2024. 06. 13.

  3. Erin Broecker - Teleperformance - Using Content To Learn More About CX

    Közzétéve: 2024. 06. 06.

  4. Michael Morrison - NCRI Inc - CX And BPO Trends In Canada

    Közzétéve: 2024. 05. 30.

  5. Aymen Ismail - smart - Creating Smart Cars And Building Great Customer Relationships

    Közzétéve: 2024. 05. 22.

  6. Seandette Wiltshire - The Contact Hub - CX and BPO Is Taking Off In Barbados

    Közzétéve: 2024. 05. 16.

  7. Steve Mosser - Sensée - Flexible WFM & Total Footprint Optimization

    Közzétéve: 2024. 05. 09.

  8. CX Outsourcers Atlanta - Immediate Feedback From The Conference Floor

    Közzétéve: 2024. 05. 02.

  9. Chris Gillen - A Closer Look - CX With AI And Humans Working Together

    Közzétéve: 2024. 04. 29.

  10. Alex Muñoz - Hispanic Media Center - The Complexity Of CX For The Hispanic Community In The USA

    Közzétéve: 2024. 04. 25.

  11. Barry Winkless - Future of Work Institute - Creating Attractive Destinations For Talent

    Közzétéve: 2024. 04. 22.

  12. Paula Kennedy Garcia - CX Digital Delivery

    Közzétéve: 2024. 04. 18.

  13. Alex Mead - Total CX - Bahrain For Nearshore And Offshore CX

    Közzétéve: 2024. 04. 11.

  14. Nirali Amin - LivePerson - The State Of Customer Conversations And The AI Gap

    Közzétéve: 2024. 04. 04.

  15. Chris Hague - yoummday - CCW Berlin Feedback And The Future Of CX

    Közzétéve: 2024. 03. 28.

  16. Rod Jones - "75 Not Out" And Looking Back At Half A Century Of CX

    Közzétéve: 2024. 03. 21.

  17. Matt Kendall - BPO Bullhorn - A New Newsletter For The BPO & CX Community

    Közzétéve: 2024. 03. 14.

  18. Dr Lollie Mancey - UCD Innovation Academy - Resilience And Work/Life Balance In The CX Workplace

    Közzétéve: 2024. 03. 07.

  19. Bruce Winder - The Future Opportunities And Challenges For CX In Retail

    Közzétéve: 2024. 02. 29.

  20. Vaishali Dialani - Konabos - CX And Data-Driven Analytic Decisions

    Közzétéve: 2024. 02. 22.

3 / 19

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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