Ipsos' Customer Perspective

79 Epizód

1. Series 7, Episode 13: CX Global Insights 2025: A sneak peek into Ipsos’ new global benchmark of Customer Experience.

   Közzétéve: 2025. 05. 08.
2. Series 7, Episode 12: Flying through turbulent times. Lessons from Air New Zealand and Ipsos’ Gold Award winning CX programme.

   Közzétéve: 2025. 04. 03.
3. Season 7, Episode 11: Demystifying Mystery Shopping

   Közzétéve: 2025. 03. 05.
4. Season 7, Episode 10: Shifting Gears - CX Transformation at Volkswagen Group UK

   Közzétéve: 2025. 02. 06.
5. Season 7, Episode 9: The Employee Customer Ripple Effect

   Közzétéve: 2025. 01. 08.
6. Season 7, Episode 8: Building Brands with Soul: A CMOs Journey to Humanising Growth and Lasting Impact

   Közzétéve: 2024. 12. 11.
7. Season 7, Episode 7 - From Bean to Cup: The Starbucks Vietnam Journey!

   Közzétéve: 2024. 11. 06.
8. Season 7, Episode 6: The Channel Performance Benchmark

   Közzétéve: 2024. 09. 25.
9. Season 7, Episode 5 - The Experience Beyond The Product - Part 2 of 2

   Közzétéve: 2024. 08. 13.
10. Season 7, Episode 4 - The Experience Beyond The Product - Part 1 of 2

    Közzétéve: 2024. 08. 13.
11. Season 7, Episode 3 Virtual Experience - Unlocking Retail Insights With Virtual Testing: Efficient And Effective Shopper Research

    Közzétéve: 2024. 07. 30.
12. Season 7, Episode 2: Manulife - transforming the Customer Experience and redefining the role of insurance in customers' lives.

    Közzétéve: 2024. 07. 17.
13. Season 7, Episode 1: A masterclass in Event Design with Katrina Haby, CX Director of Customer Experience at Melbourne & Olympic Parks

    Közzétéve: 2024. 06. 28.
14. Season 6: Episode 5 – Channel Performance: driving sales conversion

    Közzétéve: 2023. 06. 09.
15. Season 6: Episode 4 – Empowering B2B Intermediaries through Customer Experience

    Közzétéve: 2023. 05. 11.
16. Season 6: Episode 3 – Hear from Emma Dark, Director of Customer Service at Estée Lauder

    Közzétéve: 2023. 04. 28.
17. Season 6: Episode 2 – The Morphing Store: bricks and mortar evolution in a convergent commerce world

    Közzétéve: 2023. 03. 23.
18. Season 6: Episode 1 – Hear from Sybil Nicolson, Insight Executive for Transport for London

    Közzétéve: 2023. 02. 10.
19. Season 5: Episode 11 – CX Service Design: Creating emotional attachment and driving brand growth

    Közzétéve: 2022. 12. 15.
20. Season 5: Episode 10 – Beyond omnichannel to convergent commerce ecosystems

    Közzétéve: 2022. 11. 24.