Ipsos' Customer Perspective

79 Epizód

1. Season 5: Episode 9 – Hear from Kate McLaren, General Manager - Customer Quality at Kia Motors UK , and Jo Causon, CEO of The Institute of Customer Service

   Közzétéve: 2022. 11. 10.
2. Season 5: Episode 8 – Hear from Attila Szabo, Managing Director, Ford of Poland

   Közzétéve: 2022. 10. 07.
3. Season 5: Episode 7 – Hear from Yvette Steyn, Consumer Insights & Analytics lead at Distell

   Közzétéve: 2022. 09. 08.
4. Season 5: Episode 6 – The Customer and Citizen Perspective

   Közzétéve: 2022. 08. 18.
5. Season 5: Episode 5 – Hear from Jasper Lam, CX leader at TD Bank in Canada

   Közzétéve: 2022. 07. 27.
6. Season 5: Episode 4 – Men’s Beauty: Evolving Attitudes and Fresh Insights

   Közzétéve: 2022. 06. 23.
7. Season 5: Episode 3 – Driving Compliance At The Frontline

   Közzétéve: 2022. 05. 19.
8. Season 5: Episode 2 – Hear from Helen Campbell-Watt, Head of Wealth Client Insight & Experience at Coutts

   Közzétéve: 2022. 02. 24.
9. Season 5: Episode 1 – Hear from Aimie Chapple, CEO of Capita Experience

   Közzétéve: 2022. 01. 13.
10. Season 4: Episode 7 – Hear from Mark Billingham, Group Customer Operations & CX Director for The Very Group:

    Közzétéve: 2021. 12. 22.
11. Season 4: Episode 5 – Beyond omnichannel retail to convergent commerce

    Közzétéve: 2021. 11. 10.
12. Season 4: Episode 4 – The role of UX in driving brilliant CX

    Közzétéve: 2021. 11. 03.
13. Season 4: Episode 3 – Hear from Dominik Brinkmann, Head of Dealer Network Development & Customer Experience, for India & Asia-Pacific, at Stellantis

    Közzétéve: 2021. 10. 20.
14. Season 4: Episode 2 – Bridging the Brand Experience Gap

    Közzétéve: 2021. 10. 06.
15. Season 4: Episode 1 – Hear from Kuwait-based Al Mulla Group, Managing Director, Hormuzda Davar

    Közzétéve: 2021. 09. 22.
16. Season 3: Episode 17 – Renewed competitive challenge for grocers as consumers return to old habits.

    Közzétéve: 2021. 08. 19.
17. Season 3: Episode 16 – Hear from Kia’s Customer Experience Manager, David Hart: CX that inspires.

    Közzétéve: 2021. 08. 04.
18. Season 3: Episode 15 – EX:CX, a view from South Africa

    Közzétéve: 2021. 07. 14.
19. Season 3: Episode 14 – Hear from Vietnam CX industry leader

    Közzétéve: 2021. 06. 30.
20. Season 3: Episode 13 – The Key To Your CX Success: Finding the right customer experience KPI for your business.

    Közzétéve: 2021. 06. 17.