241 Epizód

  1. Reflecting on 2023 and Excelling in 2024 - A year of CX with the CXPA Switzerland

    Közzétéve: 2024. 01. 01.

  2. Reflecting on 2023 and Crafting More Human-Centric Business in 2024 - Insights from the CX All Stars

    Közzétéve: 2023. 12. 25.

  3. Harnessing Artificial Intelligence: Balancing Technology and Humanity with Paul Banks

    Közzétéve: 2023. 12. 18.

  4. Uplifting Eastern Bank: Human Centred Transformation with Rich Dorfman

    Közzétéve: 2023. 12. 11.

  5. Unifying and Boosting CX in B2B Enterprises with Zarina Pasalic

    Közzétéve: 2023. 12. 04.

  6. Leading with Data and Harnessing AI with Jim Iyoob

    Közzétéve: 2023. 11. 27.

  7. Distilling the essence of the CX World Games with Christopher Brooks

    Közzétéve: 2023. 11. 20.

  8. Revolutionizing the Transformation Approach with Tim Sherwood

    Közzétéve: 2023. 11. 13.

  9. Pioneering CX Leadership: Karl Sharicz's Journey

    Közzétéve: 2023. 11. 06.

  10. Never Lose an Employee Again with Joey Coleman

    Közzétéve: 2023. 10. 30.

  11. Harnessing Human-Centricity to Drive Brand Purpose with DeAnna Avis

    Közzétéve: 2023. 10. 23.

  12. Bridging the Human Gap: Navigating B2B Sales Strategies with Jim Rembach

    Közzétéve: 2023. 10. 16.

  13. The Experiences of a CX Legend with Peter Pirner

    Közzétéve: 2023. 10. 09.

  14. Mastering Total Experiences: A Blueprint for Business Success with Ozkan Demir and Orcun Irfan of Pisano

    Közzétéve: 2023. 10. 02.

  15. Leading a Human-Centric Digital Transformation: Expert Insights from Roy Atkinson

    Közzétéve: 2023. 09. 25.

  16. Recalibrating Leadership for the Infinite Game with Diane Magers

    Közzétéve: 2023. 09. 18.

  17. Unpacking the real Impact of Corporate Social Responsibility and Leadership with Bob Azman

    Közzétéve: 2023. 09. 11.

  18. Generating Value: From Insights to Impact with Susanna Baque

    Közzétéve: 2023. 09. 04.

  19. Beyond Downloads: Jennie Lewis Explores the Depth of App Measurement for Enhanced Customer Experience

    Közzétéve: 2023. 08. 28.

  20. Breaking Barriers with Clare Muscutt: The Rise of Women in CX

    Közzétéve: 2023. 08. 20.

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose

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