100 Epizód

  1. Episode 20 - Jumping Over The Dollars Of Tomorrow For Cents Of Today

    Közzétéve: 2017. 03. 25.

  2. Episode 19 - Stop Blaming Training for your customer Service problems

    Közzétéve: 2017. 02. 28.

  3. Episode 18 - What A Customer Service Clusterf*** Looks Like

    Közzétéve: 2017. 02. 17.

  4. Episode 17 - I should be fired w Amayea

    Közzétéve: 2016. 11. 12.

  5. Episode 16 - Stop putting Customers First

    Közzétéve: 2016. 10. 06.

  6. Episode 15 - What helping to discover Lady Gaga can teach in CX with Louie Lavella

    Közzétéve: 2016. 09. 21.

  7. Episode 14 - In Defense of Stupid Questions

    Közzétéve: 2016. 08. 10.

  8. Episode 13 - What to do with Millennials in CX

    Közzétéve: 2016. 07. 21.

  9. Episode 12 - Your Call May be Recorded for our comic relief

    Közzétéve: 2016. 06. 23.

  10. Episode 11 - The Damn Millennials are killing the Customer Experience

    Közzétéve: 2016. 05. 19.

  11. Episode 10 - Evolution of International Contact Center Outsourcing

    Közzétéve: 2016. 05. 14.

  12. Episode 9 - Omni Channel Is Bulls***t

    Közzétéve: 2016. 05. 09.

  13. Episode 8 - The Place For Humans In the Customer Experience with Jamie Ham

    Közzétéve: 2016. 03. 19.

  14. Episode 7 - Being a Call Center Agent Sucks and how we can fix it

    Közzétéve: 2016. 02. 22.

  15. Episode 6 - Why car dealerships are going extinct with Jake Ramstack

    Közzétéve: 2016. 02. 12.

  16. Episode 5 - What happened to the Starbucks Experience

    Közzétéve: 2016. 02. 04.

  17. Episode 4 - Outsourcing Is Broken And How To Fix It

    Közzétéve: 2016. 01. 28.

  18. Episode 3 - Stop asking for Customer Feedback

    Közzétéve: 2016. 01. 05.

  19. Episode 2 - The End Of Jobs With Mike Muson

    Közzétéve: 2015. 11. 12.

  20. Episode 1 - Stop Pretending to care about CX

    Közzétéve: 2015. 09. 18.

5 / 5

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.

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