336 Epizód

  1. Voice UX Design in a generative AI world with Cooper Johnson

    Közzétéve: 2024. 07. 15.

  2. Traversing the uncanny valley with Falene McKenna

    Közzétéve: 2024. 07. 10.

  3. CSAT and NPS are dead. Good Riddance. With Richard Smullen

    Közzétéve: 2024. 06. 12.

  4. How we built AI assistant, Sandy, with loveholidays

    Közzétéve: 2024. 06. 11.

  5. The role of AI in music with SoundCloud's Hazel Savage

    Közzétéve: 2024. 06. 10.

  6. Unlocking AI use cases with speech recognition with Ricardo Herreros-Symons

    Közzétéve: 2024. 05. 29.

  7. New updates from OpenAI: a rundown of GPT-4o and it's impact on CX

    Közzétéve: 2024. 05. 14.

  8. Chatbot and LLM Analytics with Eric Griffing

    Közzétéve: 2024. 05. 10.

  9. AI that filters voices and soften accents, with Ofer Ronen

    Közzétéve: 2024. 04. 23.

  10. Lessons from 21 years in conversational AI with Chris Ezekiel

    Közzétéve: 2024. 04. 17.

  11. Using AI to make the job search easier with Total Jobs Group

    Közzétéve: 2024. 04. 04.

  12. AI in contact centers trends with Nerys Corfield

    Közzétéve: 2024. 04. 03.

  13. The AI Platform Reimagined, with Brandon Nott and Nick Orlando

    Közzétéve: 2024. 03. 20.

  14. Lean and process engineering for AI automation with Scott Hamilton

    Közzétéve: 2024. 03. 06.

  15. Navigating the CX Maze: Insights from Ian Robertson on VUX World

    Közzétéve: 2024. 02. 27.

  16. Microsoft Copilot: Enterprise lessons learned with Pete Kemp

    Közzétéve: 2024. 02. 23.

  17. Esteemed author, Byron Reese, discusses the impact of AI on work, life and society

    Közzétéve: 2024. 02. 09.

  18. What to expect from gen AI in enterprise this year, with Philipp Heltewig, CEO, Cognigy

    Közzétéve: 2024. 02. 07.

  19. Designing AI assistants with 50 years of conversation analysis with Liz Stokoe

    Közzétéve: 2024. 01. 23.

  20. Agony Agent Roundtable #1

    Közzétéve: 2023. 12. 20.

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Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.“One of the most consistently insightful and deeply respected podcasts in the industry”Bradley Metrock, Score Publishing Hosted on Acast. See acast.com/privacy for more information.

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