38 Epizód

  1. Transforming Customer Feedback: 15x more insights to drive better adoption and retention.

    Közzétéve: 2025. 04. 11.

  2. Scaling Customer Success With Gemma Cipriani-Espineira, RVP of Customer Success for Twilio

    Közzétéve: 2025. 03. 13.

  3. How AI is Transforming CS with Elias Torres, CTO Founder of Drift & Agency (Part 3)

    Közzétéve: 2025. 01. 23.

  4. How AI is Transforming CS with Elias Torres, CTO Founder of Drift & Agency (Part 2)

    Közzétéve: 2025. 01. 16.

  5. How AI is Transforming CS with Elias Torres, CTO Founder of Drift & Agency (Part 1)

    Közzétéve: 2025. 01. 09.

  6. 6x Engagement, 29% Faster Deals: The Art of Strategic Gifting with Kris Rudeegraap (founder of Sendoso)

    Közzétéve: 2024. 12. 19.

  7. Building Teams That Drive $50M Pipelines and 93% Retention

    Közzétéve: 2024. 11. 21.

  8. 10x Your Customer Success Team Using The CRM + AI with Kirsten DiChiappari, VP of CS at VCom Solutions

    Közzétéve: 2024. 10. 31.

  9. Information Clutter is Harming your Customer Success Strategy

    Közzétéve: 2024. 09. 10.

  10. Boost CX Personalisation by 225% using HubSppot, with Paul Weston GM of Product

    Közzétéve: 2024. 08. 22.

  11. Reduce Churn by 95% Within Six Months with Elad Donsky, CEO of Mayple

    Közzétéve: 2024. 07. 11.

  12. CS MasterClass [Bonus Episode]: Mastering a Revenue Generating CSM Role

    Közzétéve: 2024. 07. 09.

  13. CS MasterClass #5: Creating a Revenue Generating Customer Success Team

    Közzétéve: 2024. 06. 25.

  14. CS MasterClass #4: How To Communicate The Value You Deliver

    Közzétéve: 2024. 06. 18.

  15. CS MasterClass #3: Proactively Monitor Risk and Growth Signs

    Közzétéve: 2024. 06. 11.

  16. CS MasterClass #2: Delivering Measurable Value to Customers

    Közzétéve: 2024. 06. 04.

  17. CS MasterClass #1: Defining and Measuring Customer Value

    Közzétéve: 2024. 05. 28.

  18. Season 3: Customer Success MasterClass (Teaser)

    Közzétéve: 2024. 05. 21.

  19. Where Product Management and Customer Success Meet with the founders of Women of CS

    Közzétéve: 2023. 11. 28.

  20. Automate Your Enterprise Business Reviews

    Közzétéve: 2023. 10. 26.

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In this podcast, we help you build and scale your SaaS business using customer-led growth strategies. Here you're going to learn how to transform Customer Success into the second growth engine of your business. We talk to the experts and the do-leaders. And they share their secrets to help you unlock the next level of performance of your Customer Success team while focusing on the most important aspect of CS: delivering customer outcomes.

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