452 Epizód

  1. The Chief People Officer Of The World's Largest Employer Links EX And CX

    Közzétéve: 2022. 08. 23.

  2. Reinvigorating A 110-Year-Old Brand Through Customer Feedback

    Közzétéve: 2022. 08. 16.

  3. Creating A Customer-Centric Utility Company

    Közzétéve: 2022. 08. 09.

  4. Customer Experience is a Decision

    Közzétéve: 2022. 08. 02.

  5. What’s Next For Return Logistics

    Közzétéve: 2022. 07. 26.

  6. The Secret To Data-Driven Marketing

    Közzétéve: 2022. 07. 19.

  7. AI Creates Super-Human Customer Service

    Közzétéve: 2022. 07. 12.

  8. Transforming The B2B Buyer Journey

    Közzétéve: 2022. 07. 05.

  9. How Leaders Can Build Relationships Through Transparency

    Közzétéve: 2022. 06. 28.

  10. How‌ ‌To‌ ‌Build‌ ‌An‌ ‌ROI‌ ‌Model‌ ‌For‌ ‌CX‌

    Közzétéve: 2022. 06. 21.

  11. How To Turn Customer Feedback Into Actionable Insights

    Közzétéve: 2022. 06. 14.

  12. What's‌ ‌The‌ ‌Difference‌ ‌Between‌ ‌Customer‌ ‌Success‌ ‌And‌ ‌Customer‌ ‌Service?‌

    Közzétéve: 2022. 06. 07.

  13. 3 Ways Bill Creelman Practices Customer-Centric Leadership

    Közzétéve: 2022. 05. 31.

  14. How‌ ‌Skullcandy‌ ‌Creates‌ ‌A‌ ‌Customer-Focused‌ ‌Marketing‌ ‌Strategy‌

    Közzétéve: 2022. 05. 24.

  15. Partnering With Customers For Digital Transformation

    Közzétéve: 2022. 05. 17.

  16. 3 Ways To Achieve Personal Wealth And Financial Freedom

    Közzétéve: 2022. 05. 10.

  17. Inside Lyft’s Customer-Focused Digital Transformation

    Közzétéve: 2022. 05. 03.

  18. Earth Month: Conservation Efforts Now Help Future Generations

    Közzétéve: 2022. 04. 26.

  19. How To Improve Utility Company CX

    Közzétéve: 2022. 04. 19.

  20. How To Put CX At The Center Of Your Business

    Közzétéve: 2022. 04. 12.

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.

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