452 Epizód

  1. Behind The Scenes Of The Early Days Of Amazon

    Közzétéve: 2021. 02. 09.

  2. What Modern Customers Want In Light Of COVID

    Közzétéve: 2021. 02. 02.

  3. 6 Ways To Break Free From Boring Meetings

    Közzétéve: 2021. 01. 26.

  4. What Does Customer Loyalty Mean In 2021?

    Közzétéve: 2021. 01. 19.

  5. How Bank Of America Pivoted To Serve Contactless Customers

    Közzétéve: 2021. 01. 12.

  6. How To Modernize Customer Interactions For The Smartphone Era

    Közzétéve: 2021. 01. 05.

  7. Blake’s 5% Rule For New Year’s Resolutions

    Közzétéve: 2020. 12. 29.

  8. Shep Hyken’s Prediction For 2021

    Közzétéve: 2020. 12. 22.

  9. Blake's Top 5 Customer Experience Predictions For 2021

    Közzétéve: 2020. 12. 15.

  10. 7 Trends Shaping CX In 2021

    Közzétéve: 2020. 12. 08.

  11. How The Pet Industry Adapted During COVID

    Közzétéve: 2020. 12. 01.

  12. 4 CX Takeaways From 2020

    Közzétéve: 2020. 11. 24.

  13. How Belvedere Vodka Shares Its Story Through CX

    Közzétéve: 2020. 11. 17.

  14. 5 Tips To Create The Perfect Customer Survey

    Közzétéve: 2020. 11. 10.

  15. How Shake Shack Grows Its Brand Through CX

    Közzétéve: 2020. 11. 03.

  16. What Marketers Really Need To Know About Gen Z

    Közzétéve: 2020. 10. 27.

  17. How Digital Transformation Is Helping Create A COVID Vaccine

    Közzétéve: 2020. 10. 20.

  18. How Companies Can Involve Customers In The Fight Against Carbon Emissions

    Közzétéve: 2020. 10. 14.

  19. How Retailers Can Build Trust In A Post-COVID World

    Közzétéve: 2020. 10. 07.

  20. Six Ways To Support Employees During COVID-19

    Közzétéve: 2020. 09. 29.

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.

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