452 Epizód

  1. How To Deliver B2B CX In a Post-COVID World

    Közzétéve: 2021. 11. 16.

  2. 3 Steps to Practice Long-Term Thinking

    Közzétéve: 2021. 11. 09.

  3. What Modern Customers Want In a Real Estate Experience

    Közzétéve: 2021. 11. 02.

  4. How to Implement AI Marketing in 5 Steps

    Közzétéve: 2021. 10. 26.

  5. How To Be A Better Leader for Customers and Employees

    Közzétéve: 2021. 10. 19.

  6. How David’s Bridal Launched A Successful Loyalty Program During A Pandemic

    Közzétéve: 2021. 10. 12.

  7. How David’s Bridal Used Digital Transformation To Update Its CX (Part 1)

    Közzétéve: 2021. 10. 05.

  8. 3 Ways Customer Preferences Are Evolving In Banking

    Közzétéve: 2021. 09. 28.

  9. How To Create Remarkable Experiences Customers Want To Share

    Közzétéve: 2021. 09. 21.

  10. COVID Customers Are Counting On You—Are You Rising To The Occasion?

    Közzétéve: 2021. 09. 14.

  11. The One Thing Every Contact Center Bot Needs

    Közzétéve: 2021. 09. 07.

  12. How To Engage Customers In An Uncertain World

    Közzétéve: 2021. 08. 31.

  13. 6 Steps To Build Returning Customers

    Közzétéve: 2021. 08. 24.

  14. How To Deliver Effective Hyper-Personalized Experiences

    Közzétéve: 2021. 08. 17.

  15. How Better Health Helps Customers Do Hard Things Easily

    Közzétéve: 2021. 08. 10.

  16. COVID Taught Us The Importance Of Community

    Közzétéve: 2021. 08. 03.

  17. How To Create Honest Experiences For Women

    Közzétéve: 2021. 07. 27.

  18. The Importance Of Performing A CX Audit

    Közzétéve: 2021. 07. 20.

  19. The Rise Of Chief Experience Officers

    Közzétéve: 2021. 07. 13.

  20. How To Simplify Digital Transformation

    Közzétéve: 2021. 07. 06.

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.

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