124 Epizód

  1. 123. Future Proofing Service Management with Sophie Hussey

    Közzétéve: 2025. 04. 03.

  2. 122. Barriers to AI adoption with Alexandre Vallette

    Közzétéve: 2025. 03. 20.

  3. 121. How to understand complexity with Dave Snowden

    Közzétéve: 2025. 03. 06.

  4. 120. IT Trends 2025 with Roy Atkinson

    Közzétéve: 2024. 12. 12.

  5. 119. ITXM Insights - November 2024

    Közzétéve: 2024. 11. 28.

  6. 118. How PepsiCo is Transforming IT and Global Business Services with Experience Management

    Közzétéve: 2024. 11. 07.

  7. 117. Tiger Teams and Watermelons? ITXM Monthly

    Közzétéve: 2024. 10. 31.

  8. 116. AI in ITSM: Avoiding the Hype with Stephen Mann

    Közzétéve: 2024. 10. 24.

  9. 115. David Barrow - What the TV show Ted Lasso can teach us about Service Management

    Közzétéve: 2024. 07. 04.

  10. 114. David Stewart - Breaking Free from Ticket Queue Silos

    Közzétéve: 2024. 06. 20.

  11. 113. Addressing the Watermelon Effect? ITXM Monthly - May 2024

    Közzétéve: 2024. 05. 23.

  12. 112. Future of IT Support - ITXM Monthly

    Közzétéve: 2024. 04. 25.

  13. 111. Claire Agutter - How hard can SIAM be?

    Közzétéve: 2024. 04. 11.

  14. 110. Darren Rose - Keys to success with ESM. (Enterprise Service Management)

    Közzétéve: 2024. 04. 04.

  15. 109. The IT Leaders Guide to Employee Productivity - More smiles, less time wasted

    Közzétéve: 2024. 03. 26.

  16. 108. Monthly Insights: "Forrester: The Future Of IT Experience Monitoring is Human-Centric" - Feb 2024

    Közzétéve: 2024. 02. 22.

  17. 107. XLA 1.0 Contract Example #xla

    Közzétéve: 2024. 01. 19.

  18. 106. #XLA - Penalties vs Rewards in XLA Contracts

    Közzétéve: 2024. 01. 04.

  19. 105. Four Options on How to Bring #XLAs into Contracts

    Közzétéve: 2024. 01. 03.

  20. 104. IT Economics with Mark Smalley

    Közzétéve: 2023. 11. 16.

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Podcast for those who want to take IT Experience Management (ITXM) in use and improve Employee Experience of IT Services in large enterprises. We talk about Human-Centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn more about Human-Centric IT Experience Management visit https://happysignals.com/

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