95 Epizód

  1. Turning Written Customer Feedback into Meaningful Action for Your Brand | Episode 094

    Közzétéve: 2025. 03. 04.

  2. Back to Basics: The Art of the Renewal Flow | Episode 093

    Közzétéve: 2025. 02. 25.

  3. Inside Fullstory’s Approach to In-App Engagement with Talia Root and Brent Hildebrand | Episode 092

    Közzétéve: 2025. 02. 18.

  4. Handwritten Notes as a CX Strategy to Surprise & Delight with David Wachs of Handwrytten | Episode 091

    Közzétéve: 2025. 02. 11.

  5. Transforming Customer Experience with AI-Driven Chatbots and Productivity Tools | Episode 090

    Közzétéve: 2025. 02. 04.

  6. Current State of AI in CS and Introducing MondAI CS with Michael Forney | Episode 089

    Közzétéve: 2025. 01. 28.

  7. Digital CS and the Job Market with the Return of Dillon Young of Lifetime Value Media | Episode 088

    Közzétéve: 2025. 01. 21.

  8. From B2C to B2B: Simplicity is Key in Digital CS with Ed Powers | Episode 087

    Közzétéve: 2025. 01. 14.

  9. Data Hygiene for Great Customer Experiences with Irwin Hipsman of Repetitos | Episode 086

    Közzétéve: 2025. 01. 07.

  10. End Of Year Recap as Told by Google’s NotebookLM | Episode 085

    Közzétéve: 2024. 12. 31.

  11. Using Google's NotebookLM to Produce a Podcast and Summarize Docs | Episode 084

    Közzétéve: 2024. 12. 24.

  12. Airtable’s Journey to Scalable Customer Success with Alison Barrett | Episode 083

    Közzétéve: 2024. 12. 17.

  13. Pro Tips for Building a Better Digital CS Program with Marley Wagner | Episode 082

    Közzétéve: 2024. 12. 10.

  14. Building Automations That Enhance Customer Experience with Samantha David of Monday.com | Ep. 081

    Közzétéve: 2024. 12. 03.

  15. Where to Find Automation Opportunities to Improve Customer AND Employee Experience | Episode 080

    Közzétéve: 2024. 11. 26.

  16. Digital Duct Tape: Leveraging AI to Solve CX Challenges with Scott Wilder | Episode 079

    Közzétéve: 2024. 11. 19.

  17. Lessons in CX Leadership and Strategy with CX "Superwoman" Nat Onions of Customer.io | Episode 078

    Közzétéve: 2024. 11. 12.

  18. Scaling Customer Education for Digital CS with Adam Avramescu of Personio & the CELab Podcast | Episode 077

    Közzétéve: 2024. 11. 05.

  19. Enhancing CX with Targeted Campaigns...and LinkedIn Ads! with Kat Breeggemann of Automox | Episode 076

    Közzétéve: 2024. 10. 29.

  20. Digital Customer Success Maturity Model Assessment Launch and Post Churn-In Q&A | Episode 075

    Közzétéve: 2024. 10. 22.

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This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed.If you enjoy the show, please subscribe, follow, share and leave a review. For more information visit https://digitalcustomersuccess.com 

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