130 Epizód

  1. #29: You Got the CX Leader Job, Now What? with Allison Landers, Chief Experience Officer (CXO), UBS

    Közzétéve: 2023. 04. 20.

  2. #28: Pt. 2 - Lou Carbone, the Father of Experience Management

    Közzétéve: 2023. 04. 13.

  3. #27: Pt. 1 - Lou Carbone, the Father of Experience Management

    Közzétéve: 2023. 04. 06.

  4. #26: A Five Step Model to Earn Customer Loyalty with Mark Slatin & Patty Soltis

    Közzétéve: 2023. 03. 30.

  5. #25: Using the Right Data To Improve Your Customer’s Experience with Sami Nuwar

    Közzétéve: 2023. 03. 23.

  6. #24: The Intersection of Customer Success and Customer Experience with Adrian Brady-Cesana, CXO, CX Chronicles

    Közzétéve: 2023. 03. 16.

  7. #23: Why AI is a Game Changer for Customer Experience with OCX Recognition CEO Richard Owen

    Közzétéve: 2023. 03. 09.

  8. #22: The Do’s and Don’t of an Impactful Customer Experience Discipline with Bob Azman, CCXP

    Közzétéve: 2023. 03. 02.

  9. #21: Winning Stakeholder Support: The “Daisy Chain Strategy” with Roxie Strohmenger, CCXP

    Közzétéve: 2023. 02. 23.

  10. #20: What Leaders Must do Today to Compete in the Future with Bill Staikos

    Közzétéve: 2023. 02. 16.

  11. #19: The Blueprint for Customer Obsession with author Marbue Brown

    Közzétéve: 2023. 02. 09.

  12. #18: Disrupting the C-Suite with Kathy van de Laar, CCXP

    Közzétéve: 2023. 02. 02.

  13. #17: How Leaders Can Leverage Video to Improve CX and EX - Rose Bentley, CEO, Qumu

    Közzétéve: 2023. 01. 19.

  14. #16: Pt. 2 - Measuring and Managing Customer Loyalty in a Digital World with Rob Markey, Bain & Co.

    Közzétéve: 2023. 01. 12.

  15. #15: Pt. 1 - The Room Where It Happened: The Net Promoter Backstory with Rob Markey, Bain & Co.

    Közzétéve: 2023. 01. 05.

  16. #14: From Hopkins Researcher to CX Pro - Brittany Knox, Blue Cross Blue Shield of Michigan

    Közzétéve: 2022. 12. 29.

  17. #13: The Role of Perception and Expectations in Customer Experience, Gary David, PhD, Bentley University

    Közzétéve: 2022. 12. 22.

  18. #12: ITMs: Virtual, with a Human Touch, Carla Higgins, SVP, Director of CX, CNB Bank

    Közzétéve: 2022. 12. 15.

  19. #11: Demystifying the Human Experience, Bruce Temkin, Head of the XM Institute

    Közzétéve: 2022. 12. 08.

  20. #10: Breaking Down Departmental Silos to Improve CX - Risa Lovell, Farm Credit Insurance

    Közzétéve: 2022. 12. 01.

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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.

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