130 Epizód

  1. #70: The 4 Keys to Leading CX Change with Patty Soltis, CCXP

    Közzétéve: 2024. 02. 08.

  2. #69: 5 Tips to Improve Emotional Intelligence for Better CX with Sandra Thompson

    Közzétéve: 2024. 02. 01.

  3. #68: Leveraging Customer Referrals to Drive Exponential Growth with Andy Cockburn

    Közzétéve: 2024. 01. 25.

  4. #67 The Power of Storytelling with Data with Leslie Pagel

    Közzétéve: 2024. 01. 18.

  5. #66: Rob Markey on Building Consistent Loyalty Through Trust and Emotional Connection, Part 2 of 2

    Közzétéve: 2024. 01. 11.

  6. #65: The 3 Dimensions of Customer Value Creation with NPS Co-Inventor, Rob Markey, Part 1 of 2

    Közzétéve: 2024. 01. 04.

  7. #64: The Wheel of Progress: Designing Experiences Based on Deep Customer Desires with Eckhart Boehme

    Közzétéve: 2023. 12. 28.

  8. #63: Secrets to Success with Chick-fil-A Leader Elizabeth Dixon

    Közzétéve: 2023. 12. 21.

  9. #62: Engaging Customers Throughout Their Lifecycle: Key Insights and Actionable Frameworks with Valerie Peck

    Közzétéve: 2023. 12. 14.

  10. #61: The Alien and Clark Kent: Demystifying CX Leadership from AAA's Head of CX, Bryan Sander

    Közzétéve: 2023. 12. 07.

  11. #60: How Emotions and Memory Shape Business Outcomes with Colin Shaw

    Közzétéve: 2023. 11. 30.

  12. #59: Managing the Sludge Caused by "Red Tape" that Impacts Customer Experiences with Dr. Stephanie Thum

    Közzétéve: 2023. 11. 17.

  13. #58: Creating Emotional Connections: The Power of Loyalty Programs with Valerie Peck

    Közzétéve: 2023. 11. 09.

  14. #57: The Four Factors of Trust: How Organizations Can Earn Lifelong Loyalty with author Ashley Reichheld

    Közzétéve: 2023. 11. 02.

  15. #56: A Candid Discussion About the CX Profession with Ian Golding, CCXP

    Közzétéve: 2023. 10. 25.

  16. #55: Elevating CX Leadership with the MSU MS CXM Degree with Dr. Tom DeWitt

    Közzétéve: 2023. 10. 17.

  17. #54: Preventing Defection: Innovative CX Strategies for Gathering Feedback and Taking Action with Matt Selbie

    Közzétéve: 2023. 10. 12.

  18. #52: Decoding Trust: The Complex Meaning and Importance of Being Trustworthy, Part 1 of 2 with CEO, Co-author, Andrea Howe

    Közzétéve: 2023. 09. 28.

  19. #51: Storytelling for CX Leaders: Revealing More Than Storytelling Secrets with 'Filling in the Blanks' Filmmaker, Jon Baime

    Közzétéve: 2023. 09. 21.

  20. #50: The Art and Science of Business Storytelling: Crafting Engaging Stories That Inspire Change with Author, Dennis Geelen

    Közzétéve: 2023. 09. 14.

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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.

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