260 Epizód

  1. 189: How To Establish CX Governance

    Közzétéve: 2019. 06. 28.

  2. 188: How To Consistently Deliver Great CX

    Közzétéve: 2019. 06. 21.

  3. 187: The ROI Of Design Thinking

    Közzétéve: 2019. 06. 13.

  4. 186: Radical Innovations In Airbnb’s Voice Of The Customer (VoC) Program

    Közzétéve: 2019. 05. 31.

  5. 185: The CX Transformation Story of Daimler Trucks

    Közzétéve: 2019. 05. 24.

  6. 184: Change The Game — Lead Radical CX Innovation

    Közzétéve: 2019. 05. 16.

  7. 183: Previewing Digital CX Trends, 2019

    Közzétéve: 2019. 05. 07.

  8. 182: Start Designing The Future Human-Machine Workplace Now

    Közzétéve: 2019. 05. 03.

  9. 181: The Inclusive Design Imperative

    Közzétéve: 2019. 04. 24.

  10. 180: The Extended Reality Opportunity Today: Your Employees

    Közzétéve: 2019. 04. 05.

  11. 179: Introducing Angelina Gennis — Forrester’s Newest CX Analyst

    Közzétéve: 2019. 03. 29.

  12. 178: Use Emotion To Beat Customer Service Stagnation

    Közzétéve: 2019. 03. 24.

  13. 177: Forrester’s Top Customer Experience Research Findings Of 2018

    Közzétéve: 2019. 03. 15.

  14. 176: Innovate Your Business Model To Drive A CX Advantage

    Közzétéve: 2019. 03. 07.

  15. 175: Introducing Forrester’s Employee Experience Index

    Közzétéve: 2019. 02. 28.

  16. 174: The Winning Way To Plan Customer Research

    Közzétéve: 2019. 02. 23.

  17. 173: The Fear Of Hiring XD Providers And How To Overcome It

    Közzétéve: 2019. 02. 15.

  18. 172: The Values-Based Evolution In Marketing, And In The Super Bowl

    Közzétéve: 2019. 02. 08.

  19. 171: Supercharge Your Journey Mapping | Part 2

    Közzétéve: 2019. 02. 01.

  20. 170: Supercharge Your Journey Mapping | Part 1

    Közzétéve: 2019. 01. 25.

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Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.

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