41 Epizód

  1. Customer Success Meetup (Bengaluru Edition) - June 17

    Közzétéve: 2023. 06. 12.

  2. S0304 - Why Customer Segmentation is important in Customer Success?

    Közzétéve: 2023. 05. 10.

  3. S303 - Importance of Technology in Customer Success

    Közzétéve: 2023. 04. 07.

  4. S302 - Importance of Data in Customer Success

    Közzétéve: 2023. 03. 15.

  5. S301 - What is CS Ops?

    Közzétéve: 2023. 03. 01.

  6. S300 - What to expect from Season 3

    Közzétéve: 2023. 02. 22.

  7. S204 - Setting up Customer Success Function within your Organization

    Közzétéve: 2021. 08. 30.

  8. S203 - Hiring and Growing the CS Team

    Közzétéve: 2021. 06. 24.

  9. S202 - Wearing Multiple Hats as a CSM

    Közzétéve: 2021. 05. 11.

  10. S201 - How to Accelerate Customer Relationships with Ronni Gaun

    Közzétéve: 2021. 04. 06.

  11. Episode 30: OKRs for Customer Success Managers

    Közzétéve: 2020. 11. 30.

  12. Episode 29: How much do CSMs earn

    Közzétéve: 2020. 11. 17.

  13. Episode 28: Let's talk about QBRs

    Közzétéve: 2020. 11. 09.

  14. Episode 27: A Typical Day in Life of a CSM

    Közzétéve: 2020. 11. 03.

  15. Episode 26: My Journey into Customer Success

    Közzétéve: 2020. 10. 19.

  16. Episode 25: CSM Interview Prep - Managing Internal Communication

    Közzétéve: 2020. 10. 12.

  17. Episode 24: CSM Interview Prep - CSAT vs. NPS

    Közzétéve: 2020. 10. 05.

  18. Episode 23: CSM Interview Prep - Answering Previous Time based Questions

    Közzétéve: 2020. 09. 28.

  19. Episode 22: CSM Interview Prep - Answering Situation based Questions

    Közzétéve: 2020. 09. 21.

  20. Episode 21: CSM Interview Prep - Why is Customer Success Important to you

    Közzétéve: 2020. 09. 14.

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When I started my career in Customer Success, I used to get hundreds of questions around my role. The situation hasn't changed much and I see that a lot of people are still unaware of Customer Success as a Career. Moreover, there is no single repository for budding CSMs and learn more about this role. Seeing this gap, I thought of doing something about it, and 'The CS Mentor' is the result! I hope you would like my podcast. Questions? Send me a LinkedIn message: https://linkedin.com/in/ankitify Music by LiQWYD. Licensed under Creative Commons.

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