528 Epizód

  1. Leadership and life lessons from the winner of the 2021 CX Leader of the Year - Interview with Sri Safitri of Telkom Indonesia.

    Közzétéve: 2022. 02. 10.

  2. Leadership, employee experience and the Zoom ceiling - Interview with Dr Elora Voyles of TINYpulse

    Közzétéve: 2022. 01. 31.

  3. An #IA40 recognized app that is focusing on making agents experts on day one - Interview with Brittany Bell of Cresta

    Közzétéve: 2022. 01. 17.

  4. CX, loyalty and retention - Lessons from diverse industries - Interview with Andrea Prazakova of Mastercard and David Boucher of Aster DM Healthcare

    Közzétéve: 2022. 01. 06.

  5. CRM systems are not designed with users, and particularly sales users, in mind - Interview with Justin Vaillancourt of Dooly

    Közzétéve: 2021. 12. 20.

  6. Introducing Punk XL Part Two - Interview with Karen, Sandra De Z, Richard, Sandra T and Ari

    Közzétéve: 2021. 12. 13.

  7. Introducing Punk XL - Interview with Serena, Lara, Amy, Joyce, Oisin and Tom

    Közzétéve: 2021. 12. 06.

  8. Only 2% of marketers say they experience perfect alignment with sales - Interview with Scott Addington of SugarCRM

    Közzétéve: 2021. 11. 24.

  9. The end of the customer experience is so important but is often looked - Interview with Joe Macleod #Endineering

    Közzétéve: 2021. 11. 15.

  10. CRM is not just about technology; it's actually about relationships - Interview with Victoria Wejchert of Kinship

    Közzétéve: 2021. 11. 05.

  11. 12 principles for turning customers and employees into lifelong fans - Interview with Jon Picoult of Watermark Consulting

    Közzétéve: 2021. 10. 28.

  12. Customer purchasing decisions are increasingly being driven by their values - Interview with Alan Williams #WorldValuesDay

    Közzétéve: 2021. 10. 20.

  13. Customer service: The most important job in the company - Interview with Fortuné Alexander of Pega

    Közzétéve: 2021. 10. 07.

  14. The only thing that limits you on a no code platform is your imagination - Interview with Pierce Buckley of babelforce

    Közzétéve: 2021. 10. 01.

  15. The metric that is more important than NPS and CSAT - Interview with Shep Hyken

    Közzétéve: 2021. 09. 22.

  16. We need to start talking about experience leadership - Interview with Peter Cross

    Közzétéve: 2021. 09. 13.

  17. The top frustrations of customers and agents are the same - Interview with Jeff Nicholson of Pega

    Közzétéve: 2021. 09. 01.

  18. What do immersive VR, empathetic interactions and stand out customer service have in common? - Interview with Monika Jo of Mursion

    Közzétéve: 2021. 08. 24.

  19. Pink Goldfish, standing out, portmanteaus and wabi-sabi - Interview with Stan Phelps and Dave Rendall

    Közzétéve: 2021. 08. 16.

  20. Playing your way to a stand out customer experience - Interview with Sirte Pihlaja

    Közzétéve: 2021. 08. 05.

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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.

Visit the podcast's native language site