528 Epizód

  1. How we transformed our organisation and our customer experience - Interview with Damian Thompson of Principality Building Society

    Közzétéve: 2019. 12. 12.

  2. Customer experience failures are more likely to be remembered than successes - Interview with Paige O'Neill of SDL

    Közzétéve: 2019. 12. 12.

  3. The state of workplace happiness and why it matters - Interview with Lord Mark Price of Engaging Works

    Közzétéve: 2019. 12. 12.

  4. Having a goal of reducing customer service calls to zero - Interview with Ian Siegel of ZipRecruiter

    Közzétéve: 2019. 12. 09.

  5. Innovation, customer experience and co-design partnerships with your customers - Interview with Gary Miles of Amdocs

    Közzétéve: 2019. 12. 09.

  6. What you do when proactive customer service is in your DNA - Interview with David Politis of BetterCloud

    Közzétéve: 2019. 12. 09.

  7. Next generation marketing automation that drives real customer engagement- Interview with Michael Sharkey and Guy Marion of Autopilot

    Közzétéve: 2019. 12. 09.

  8. How to enhance, extend and crowd source your in-field customer service - Interview with Manuel Grenacher of Mila

    Közzétéve: 2019. 12. 09.

  9. Behavioural science, customer experience and why we should test more things - Interview with Rory Sutherland of #ogilvychange

    Közzétéve: 2019. 12. 09.

  10. What it takes to build an award winning and customer centric culture - Interview with Fiona McSwein of Simply Business

    Közzétéve: 2019. 12. 09.

  11. Let's stop talking about data and start talking about outcomes - Interview with Geraldine McBride of MyWave

    Közzétéve: 2019. 12. 09.

  12. Customer experience begins with the empowering of people to affect outcomes - Interview with Ian Fitzpatrick of Almighty

    Közzétéve: 2019. 12. 09.

  13. Why Should Anyone Work Here? - Interview with Gareth Jones

    Közzétéve: 2019. 12. 09.

  14. The only person that everyone has in common is the customer - Interview with Ben Reason of Livework

    Közzétéve: 2019. 12. 09.

  15. Did the hardest part of customer service just get easier? - Interview with Michael Schneider of Service

    Közzétéve: 2019. 12. 09.

  16. Customer data mapping, engagement and developing trust - Interview with Rachel Lane of Verint

    Közzétéve: 2019. 12. 09.

  17. Transforming agent attrition in the contact centre through social physics - Interview with Ron Davis of Tenacity

    Közzétéve: 2019. 12. 09.

  18. How to use data and analytics to improve the 3R's with your customers - Interview with Evan Carroll

    Közzétéve: 2019. 12. 09.

  19. Predictive analytics and solving the problem of silent customer churn - Interview with Anil Kaul of Absolutdata

    Közzétéve: 2019. 12. 09.

  20. Why every business should be hugging their haters - Interview with Jay Baer of Convince & Convert

    Közzétéve: 2019. 12. 07.

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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.

Visit the podcast's native language site