528 Epizód

  1. Business needs to be agile and customer centric if it is to avoid the coming customerpocalypse - Interview with Alan Trefler, CEO of Pegasystems

    Közzétéve: 2020. 01. 05.

  2. Big and little data, building trust and B2B marketing - Interview with Charlie Peters of Emerson

    Közzétéve: 2020. 01. 05.

  3. Quantifying the business value of a great customer experience - Interview with Peter Kriss of Medallia

    Közzétéve: 2020. 01. 05.

  4. Five key trends that will define the future of customer service - Interview with David Mattin of trendwatching.com

    Közzétéve: 2020. 01. 05.

  5. Moving from the era of CRM (Customer Relationship Management) to the era of CMR (Customer Managed Relationships) - Interview with Geraldine McBride of MyWave

    Közzétéve: 2020. 01. 05.

  6. Find and fix customer problems by hiring a Customer Advocacy Manager - Interview with Carey Smith and Dave Waltz of Big Ass Fans

    Közzétéve: 2020. 01. 05.

  7. Social leadership and why the C-Suite has to go social - Interview with Ted Coiné and Mark Babbitt

    Közzétéve: 2020. 01. 05.

  8. Proactive customer service drives customer loyalty - Interview with Stew Bloom of Aspect

    Közzétéve: 2019. 12. 27.

  9. Nearly 60% of customers will go elsewhere following a bad delivery experience - Interview with Angela O’Connell of MetaPack

    Közzétéve: 2019. 12. 27.

  10. An organisational constitution improves employee engagement and customer experience - Interview with Chris Edmonds

    Közzétéve: 2019. 12. 27.

  11. Customer service by email and differences across geographies - Interview with Laurence Chami of Eptica

    Közzétéve: 2019. 12. 27.

  12. Do you know if you are irritating your customers? - Interview with Melvin Brand Flu of Livework

    Közzétéve: 2019. 12. 27.

  13. Startupland - Zendesk's journey from a kitchen table in Denmark to the NYSE - Interview with Mikkel Svane

    Közzétéve: 2019. 12. 27.

  14. Proactive customer service will pay back ten fold - Interview with Matt Lautz of Corvisa

    Közzétéve: 2019. 12. 27.

  15. Compliments received are a leading indicator of service culture improvement - Interview with Ron Kaufman of UP! Your Service

    Közzétéve: 2019. 12. 27.

  16. Customer service, customer experience and millennials - Interview with Micah Solomon

    Közzétéve: 2019. 12. 27.

  17. Behavioural science is a gold mine for service design and customer experience - Interview with Nicolae Naumof

    Közzétéve: 2019. 12. 27.

  18. Are you making it hard for your customers to give you feedback? - Interview with Gizlo

    Közzétéve: 2019. 12. 27.

  19. Turning your customers into a horde of zombie loyalists - Interview with Peter Shankman

    Közzétéve: 2019. 12. 27.

  20. Social listening could replace traditional voice of the customer methods - Interview with Dana Miller of Crimson Hexagon

    Közzétéve: 2019. 12. 27.

17 / 27

An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.

Visit the podcast's native language site