20 Epizód

  1. Plugged In: The Brain of IT - Why Knowledge Isn’t Power Until It’s Shared

    Közzétéve: 2025. 07. 30.

  2. Plugged In: The SIAM Fix

    Közzétéve: 2025. 07. 24.

  3. Plugged In: Who Signed This Mess? Supplier Management Without Regrets

    Közzétéve: 2025. 07. 17.

  4. Elevate ITSM: Not Your Grandma’s Help Desk

    Közzétéve: 2025. 07. 09.

  5. Elevate ITSM: The Problem with Problems – Inside ITIL 4 Problem Management

    Közzétéve: 2025. 07. 02.

  6. Elevate ITSM: Eyes Wide Open - Mastering Monitoring and Event Management

    Közzétéve: 2025. 06. 25.

  7. ITSM Elevate: Mapping the Digital Universe - Service Configuration Management Decoded

    Közzétéve: 2025. 06. 18.

  8. ITSM Elevate: Release vs Deployment - Behind the Curtain of Change

    Közzétéve: 2025. 06. 11.

  9. ITSM Elevate: SLM, “Dear Service Provider, We Need to Talk…”

    Közzétéve: 2025. 06. 04.

  10. ITSM Elevate: Keeping the lights on with Incident Management

    Közzétéve: 2025. 05. 21.

  11. ITSM Elevate: Unlocking the Secrets of Modern Service Desk

    Közzétéve: 2025. 05. 16.

  12. ITSM Elevate: From Chaos to Climb: The Human-Side Change in ITSM

    Közzétéve: 2025. 04. 23.

  13. ITSM Elevate: The Digital Maturity Model

    Közzétéve: 2025. 04. 08.

  14. Managing Requests, Service Levels, and Keeping IT Secure

    Közzétéve: 2025. 03. 09.

  15. Long-Term Service Excellence – ITIL Practices That Keep IT Running

    Közzétéve: 2025. 03. 09.

  16. Practices - Fixing Issues and Delivering Value

    Közzétéve: 2025. 03. 07.

  17. Service Value System (SVS) and Service Value Chain (SVC) – How IT Creates Real Value

    Közzétéve: 2025. 03. 05.

  18. The 4 Dimensions of Service Management

    Közzétéve: 2025. 03. 03.

  19. The 7 Guiding Principles - The Golden Rules of ITSM

    Közzétéve: 2025. 03. 03.

  20. Key Concepts of IT Service Management

    Közzétéve: 2025. 03. 03.

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ITIL 4 Unplugged breaks down ITIL concepts, best practices, and real-world applications in a way that’s engaging, easy to understand, and fun! Whether you’re preparing for the ITIL Foundation exam or looking to improve your IT service management skills, this podcast helps you turn ITIL theory into real-world success—without the boring textbook talk. This podcast is for educational and awareness purposes only and is based on ITIL® 4 best practices. ITIL® is a registered trademark of PeopleCert. All rights reserved.

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