149 Epizód

  1. [Greatest Hits ] Listening to the VoC with Nicholas Zeisler, Customer Experience Executive & Author of “We’re Doing CX Wrong and How To Get It Right”

    Közzétéve: 2022. 12. 02.

  2. The Role of Customer Education in Business Growth with Erika Putinsky, Vice President of Customer Education at Mailchimp

    Közzétéve: 2022. 11. 25.

  3. [Greatest Hits ] Emotions & Consumer Behavior with Laura Beavin-Yates

    Közzétéve: 2022. 11. 18.

  4. A Guide to Great Customer Service with Robert Spector, Author of The Nordstrom Way.

    Közzétéve: 2022. 11. 11.

  5. [Greatest Hits ] The Simplicity of Leadership with Katie Anderson

    Közzétéve: 2022. 11. 04.

  6. Play and Work: The Winning Combination with Mike Montague, Director of Community Engagement at Sandler, Speaker, Podcaster, and Game Show Host at Playful Humans.

    Közzétéve: 2022. 10. 28.

  7. [Greatest Hits ] Focusing on Customer Success with Mo McKibbin, Head of Customer Support & Success at Moxion

    Közzétéve: 2022. 10. 21.

  8. How to Effectively Use Net Promoter System NPS for Customer Retention with Rob Markey, Partner at Bain & Company

    Közzétéve: 2022. 10. 14.

  9. [Greatest Hits] Connect, Don’t Sell, with Brooke Sellas, Founder & CEO of B Squared Media

    Közzétéve: 2022. 10. 07.

  10. The Power of Service with Louie Gravance, Author of "Service is a Superpower!"

    Közzétéve: 2022. 09. 30.

  11. The Role of Panels in Generating Quality Market Insights with Bryant Leech, Vice President, Agile Insights & Platform Solutions, at InnovatMR

    Közzétéve: 2022. 09. 16.

  12. Focusing on Customer Success with Mo McKibbin, Head of Customer Support & Success at Moxion

    Közzétéve: 2022. 09. 02.

  13. Cultural Insights in Branding with Kalil Vicioso, the Principal Consultant at Tiny Hat Consulting

    Közzétéve: 2022. 08. 19.

  14. Emotions & Consumer Behavior with Laura Beavin-Yates, Senior Vice President of Customer Success at Immersion

    Közzétéve: 2022. 08. 05.

  15. The Lost Art of Listening with Katrina Noelle, President of KNow Research & Co-Founder of Scoot Insights

    Közzétéve: 2022. 07. 22.

  16. Listening to the VoC with Nicholas Zeisler, Customer Experience Executive & Author of “We’re Doing CX Wrong and How To Get It Right”

    Közzétéve: 2022. 07. 08.

  17. Online Qualitative User Research: Challenges and Approaches with Dan Fleetwood, President of Research and Insights at QuestionPro

    Közzétéve: 2022. 06. 24.

  18. Managing Audience Intelligence with Phil Irvine, Vice President, Audience Intelligence at RPA

    Közzétéve: 2022. 06. 10.

  19. Creating a Remarkable Customer Experience with Dan Gingiss, Chief Experience Officer at The Experience Maker

    Közzétéve: 2022. 05. 27.

  20. Connect, Don’t Sell, with Brooke Sellas, Founder & CEO of B Squared Media

    Közzétéve: 2022. 05. 13.

7 / 8

Businesses thrive by knowing customer insights, because today’s insights are tomorrow's facts. At iResearch we live and breathe insights. And despite searching high and low, we were unable to find a customer insights podcast that answers one of the most important questions in business: why do customers do what they do? So we launched one.

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