CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers
Podcast készítő NICE
74 Epizód
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Voice of the Customer as a CX Engine
Közzétéve: 2023. 05. 25. -
Detecting Fraud Through Agent Training and AI Tools
Közzétéve: 2023. 05. 11. -
Using Customer Science for Best CX Outcomes
Közzétéve: 2023. 04. 27. -
Converging and Diverging: Customer Experience & Customer Success
Közzétéve: 2023. 04. 13. -
Doing More With Less in the Contact Center
Közzétéve: 2023. 03. 30. -
Improving the Relevance of AI for CX
Közzétéve: 2023. 03. 24. -
Reimagining Experience Ecosystems
Közzétéve: 2023. 03. 17. -
The CX Leader as a Change Agent
Közzétéve: 2023. 03. 02. -
The Powerful Combination of AI and Human Capability
Közzétéve: 2023. 02. 17. -
AI in the Contact Center
Közzétéve: 2023. 02. 09. -
The Science Behind Customer Behavior
Közzétéve: 2023. 02. 02. -
The Importance of Digital Empathy
Közzétéve: 2023. 01. 27. -
Satisfying The Customer's Need For Speed with Expert and Author Jay Baer
Közzétéve: 2023. 01. 19. -
The Intelligence Powering Smart Intelligent Virtual Assistant (IVA) with Beth Schultz of Metrigy
Közzétéve: 2023. 01. 12. -
The Future of CX Lies in Science
Közzétéve: 2023. 01. 05. -
Renaissance of Contact Centers with Oru Mohiuddin at IDC
Közzétéve: 2022. 12. 15. -
Creating a Low-Effort Experience To Optimize Loyalty
Közzétéve: 2022. 12. 08. -
AI Machine Learning Fuels the Future
Közzétéve: 2022. 12. 01. -
Digital Centric Approach to Agent Experience
Közzétéve: 2022. 11. 17. -
Helping Humans Be Heroes in the Age of Automation
Közzétéve: 2022. 11. 10.
Every week, we will talk with Customer Experience experts about what you need to do to be at the top of your industry by providing customers the service that customers expect. Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions - including practical steps you can apply now.
