59 Epizód

  1. What the heck is "brand citizenship" and why you need to care! | Do Good, Author, Anne Bahr Thompson

    Közzétéve: 2018. 04. 30.

  2. Four pitfalls to avoid when implementing a CX strategy | Customer Experience Designer, Robert Sørensen

    Közzétéve: 2018. 04. 16.

  3. The 7 things you must know to create a great company culture | The Power of Company Culture, Author, Chris Dyer

    Közzétéve: 2018. 04. 02.

  4. How bots can delight customers | ABC News, Mobile Product Manager, Craig McCosker

    Közzétéve: 2018. 03. 19.

  5. How a global charity improved CX using HCD (Human Centred Design) | World Vision, Chief Marketing Officer, Teresa Sperti

    Közzétéve: 2018. 03. 05.

  6. How a leading telco is using CX to compete with Netflix and Amazon | Optus, Head of Customer Experience, Charles Weiser

    Közzétéve: 2018. 02. 19.

  7. How to stay relevant in the age of the customer | Officeworks, Head of Customer Experience & eCommerce, David Pisker

    Közzétéve: 2018. 02. 05.

  8. Designing a delightful carpark | Impact, Traffic Engineer, Michael Gigliuto

    Közzétéve: 2018. 01. 22.

  9. The magic of Disney World | Walt Disney World, former Operating Area Manager, Dennis Snow

    Közzétéve: 2018. 01. 08.

  10. Treat your customers like friends and your colleagues like family | Pigeonhole, Founder and Managing Director, Johann Kim

    Közzétéve: 2017. 12. 25.

  11. Key customer experience predictions from a CX Futurist | Customer Experience Futurist and Host of The Modern Customer Podcast, Blake Morgan

    Közzétéve: 2017. 12. 11.

  12. What retailers can learn from nurses about emotional intelligence (EQ) | Australian College of Nursing (ACN), CEO, Kylie Ward

    Közzétéve: 2017. 11. 27.

  13. How Pandora jewellery turned a failing store into a $10M success story | Pandora, Managing Director (UK), Brien Winther

    Közzétéve: 2017. 11. 13.

  14. Managing emotional rollercoasters and delighting customers in real estate | Raine & Horne, Managing Director (Neutral Bay), David Buttel

    Közzétéve: 2017. 10. 30.

  15. How to deliver consistent CX when you have thousands of employees | Country Road, General Manager of Brand and Customer Experience, Col Kennedy

    Közzétéve: 2017. 10. 16.

  16. What role should marketing play in designing customer experiences? | Monash University, Senior Marketing Lecturer, Peter Wagstaff

    Közzétéve: 2017. 10. 02.

  17. How to bring your 'brand purpose' to life with practical tools and tips | SumoSalad, Chief Customer Officer, Lawrence Mitchell

    Közzétéve: 2017. 10. 02.

  18. "Companies that put customers first have it backwards ... employees come first." | BlackBerry, former Managing Director (ANZ), Ray Gillenwater

    Közzétéve: 2017. 10. 02.

  19. Trailer

    Közzétéve: 2017. 09. 25.

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We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.