509 Epizód

  1. 145: Defining Bad Customer Service

    Közzétéve: 2016. 08. 25.

  2. 144: Eddie Turner, Facilitating Change

    Közzétéve: 2016. 08. 22.

  3. 143: How Augmented Reality is Changing Customer Experience

    Közzétéve: 2016. 08. 18.

  4. 142: Anna Liotta, Unlocking Generational Codes

    Közzétéve: 2016. 08. 15.

  5. 141: When Customers Don’t Want Your Help

    Közzétéve: 2016. 08. 11.

  6. 140: Bryan Kramer, The Art of Shareology

    Közzétéve: 2016. 08. 08.

  7. 139: The Role of Content in Customer Service

    Közzétéve: 2016. 08. 04.

  8. 138: Becky Spohn, Professional Confidence Builder

    Közzétéve: 2016. 08. 01.

  9. 137: Culture and Customer Service

    Közzétéve: 2016. 07. 28.

  10. 136: Jane Anderson, Customer Service for Personal Brands

    Közzétéve: 2016. 07. 25.

  11. 135: History as a Sales Point

    Közzétéve: 2016. 07. 21.

  12. 134: Curtis Kopf, Premera Blue Cross

    Közzétéve: 2016. 07. 18.

  13. 133: Tesla and the Infrastructure of Innovation

    Közzétéve: 2016. 07. 14.

  14. 132: Alison Circle, Columbus Metropolitan Library

    Közzétéve: 2016. 07. 11.

  15. 131: Does Payment Affect Customer Experience?

    Közzétéve: 2016. 07. 07.

  16. 130: Chloë Thomas, Customer Manipulation

    Közzétéve: 2016. 06. 30.

  17. 129: TSA Customer Service

    Közzétéve: 2016. 06. 27.

  18. 128: Christianne Harder, Fan Engagement

    Közzétéve: 2016. 06. 23.

  19. 127: Is Transparency Effective?

    Közzétéve: 2016. 06. 20.

  20. 126: Sven Gierlinger, Patient Empathy

    Közzétéve: 2016. 06. 16.

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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