509 Epizód

  1. 205: Colin Shaw, The Intuitive Customer

    Közzétéve: 2017. 03. 27.

  2. 204: (Tip) Customer Service Leadership

    Közzétéve: 2017. 03. 23.

  3. 203: (Tip) B2B vs. B2C Customer Experience

    Közzétéve: 2017. 03. 21.

  4. 202: Customer Service Tech

    Közzétéve: 2017. 03. 20.

  5. 201: (Tip) User Experience vs. Customer Experience

    Közzétéve: 2017. 03. 16.

  6. 200: Our Special 200th Episode

    Közzétéve: 2017. 03. 14.

  7. 199: Graeme Newell, For Purpose Corporations

    Közzétéve: 2017. 03. 13.

  8. 198: (Tip) No Cost Ways to Please Unhappy Customers

    Közzétéve: 2017. 03. 09.

  9. 197: (Tip) Using Customer Personas

    Közzétéve: 2017. 03. 07.

  10. 196: Innovating with Customers

    Közzétéve: 2017. 03. 06.

  11. 195: (Tip) Building a CX Team

    Közzétéve: 2017. 03. 02.

  12. 194: (Tip) Taking Negative Interactions Personally

    Közzétéve: 2017. 02. 28.

  13. 193: Amy Downs, Customer Success

    Közzétéve: 2017. 02. 27.

  14. 192: (Tip) Internal Customer Service

    Közzétéve: 2017. 02. 23.

  15. 191: (Tip) Outsourcing Customer Service

    Közzétéve: 2017. 02. 21.

  16. 190: Social Media with Colleagues

    Közzétéve: 2017. 02. 20.

  17. 189: (Tip) Understanding Your Competitor's Customer Experience

    Közzétéve: 2017. 02. 16.

  18. 188: (Tip) Show Your Customers The Love

    Közzétéve: 2017. 02. 14.

  19. 187: Jacqueline Jasionowski, Improving Customer Experience

    Közzétéve: 2017. 02. 13.

  20. 186: Bobby Albert, Creating Culture

    Közzétéve: 2017. 02. 11.

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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