32 Epizód

  1. Mastering the art of discovery commerce with TikTok Shop

    Közzétéve: 2025. 05. 16.

  2. Harnessing AI-powered efficiency for deeper customer connection with Lush’s Naomi Rankin

    Közzétéve: 2024. 09. 03.

  3. Modernizing the world’s largest service delivery business with Indigov’s Alexander Kouts

    Közzétéve: 2024. 08. 07.

  4. Dispatch from the front lines of critical customer service with the International Rescue Committee’s André Heller

    Közzétéve: 2024. 06. 20.

  5. Early insights from our AI implementation journey with Zendesk's Steven Warfield

    Közzétéve: 2024. 06. 05.

  6. Building AI-powered experiences for humans with Upwork’s Brent Pliskow

    Közzétéve: 2024. 05. 22.

  7. Lessons from an AI success story with XP Inc.’s Guilherme Kolberg

    Közzétéve: 2024. 05. 08.

  8. Direct from Relate 2024 with Zappos Insights Co-creator Robert Richman

    Közzétéve: 2024. 04. 25.

  9. AI and the next CX revolution with Zendesk’s Adrian McDermott and Teresa Haun

    Közzétéve: 2024. 04. 10.

  10. Humanizing support at scale with Talkspace’s Donna Haddigan

    Közzétéve: 2024. 03. 27.

  11. Using experimentation to build the support experiences your customers actually want with Bitly’s Brad Harris

    Közzétéve: 2024. 03. 13.

  12. Translating iconic experiences to a digital space with Aesop’s Carine McGinnity

    Közzétéve: 2024. 02. 29.

  13. Burning AI questions answered with Zendesk’s Peter Neels

    Közzétéve: 2024. 02. 14.

  14. Building trust and security at the intersection of AI and CX with Joey Edwards-Lebair of Zendesk

    Közzétéve: 2024. 01. 31.

  15. Unlocking the power of intelligent CX with Joey Edwards-Lebair of Zendesk

    Közzétéve: 2024. 01. 18.

  16. Zendesk’s AI customer service evolution and future trends with Zendesk CEO Tom Eggemeier

    Közzétéve: 2023. 12. 20.

  17. Mastering the art of customer success management with LinkedIn's Erika Tabacniks

    Közzétéve: 2023. 11. 29.

  18. How data and technology fuel the customer experience and global expansion with Rivian’s Diane Lye

    Közzétéve: 2023. 11. 15.

  19. Understanding the shifting priorities of IT leaders with Zendesk’s Paulette Chafe

    Közzétéve: 2023. 11. 02.

  20. Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley

    Közzétéve: 2023. 10. 19.

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Welcome to Zendesk Insights, your front-row seat to the future of customer service. As the pace of change accelerates, we're sitting down with the leaders, disruptors, and innovators reshaping CX. From emerging tech to the latest trends transforming the industry, we bring you the insights that will keep your business moving forward. Like and subscribe to receive new episodes as they come out. Visit https://www.zendesk.com/zendesk-insights/ for updates, bonus content, and more.

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