Trust is a Funny Thing

I caught an article on AI skepticism and there was a point in the article where trust was mentioned. Specifically the reasons that people distrust an AI or tech tool is that it makes a mistake, so they stop using it. A few examples of this were using a writing AI that made a grammar mistake or a GPS routing device that added a wrong detour. In those cases the humans stopped using the assistance of the algorithm because they felt it wasn't trustworthy. What's fascinating to me is that I had this same conversation with a human the day before. Someone mentioned they were working with a group and they misstated something. After that, the group stopped listening to all this person's advice, thinking it was all suspect. Essentially one mistake overrides everything else. Read the rest of Trust is a Funny Thing