Mona Baset: The biggest challenge in digital engagement and its adoption is shifting to a consumer mindset

In this episode, Mona Baset discusses how SCL is transforming its digital capabilities to provide a seamless digital patient experience just like other industries – retail, travel, and financial services. According to Mona, one of the biggest challenges in adopting digital engagement is shifting to a consumer mindset. Health systems are now increasingly focusing on their digital front door initiatives. However, one of the biggest challenges in building a robust consumer app is incorporating both outside and native foundational capabilities, and bringing together a single native app. SCL is a non-profit healthcare system and focuses on patient engagement and technologies to enable better patient experience. Take a listen