131: The Growth of Scaling Customer Success, and Going From Cost Center To Revenue Generator with Luke Ferrel (Previous episode of Lantern’s “Keeping The Lights On” Live Show)

This week’s guest is Luke Ferrel. Luke is current the Sr. Director of Customer Success at Outreach. This conversation was held on Lantern’s “Keeping The Lights On” LinkedIn Live show just a few short weeks ago. In this conversation, we discussed: Breaking Down Careers in Customer Success Growth of Scaling CS Importance of CS + Support Relationship From Cost Center To Revenue Generator Much More! Enjoy this very special episode of The 20% Podcast with Luke Ferrel. ____________________________________________________________________________ I am now in the early stages of writing my first book! In this book, I will be telling my story of getting into sales and the lessons I have learned so far, and intertwine stories, tips, and advice from the Top Sales Professionals In The World! As a first time author, I want to share these interviews with you all, and take you on this book writing journey with me! Like the show? Subscribe to the email: https://mailchi.mp/a71e58dacffb/welcome-to-the-20-podcast-community I want your feedback! Reach out to [email protected], or find me on LinkedIn.