146: How Listening to Your Customers Can Grow Your Company – with Sameer Narkar

EPISODE SUMMARY Sameer discusses the science and the art of applying the tool of social listening to scale businesses with Matt Wolach, host of SaaS-Story in the Making Podcast. Sameer shed light on the subtle difference between social CRM and social listening while broadening on how both could be used to evaluate and act on insights gained from customers’ feedback. PODCAST-AT-A-GLANCE Podcast: SaaS-Story in the Making Episode: How Listening to Your Customers Can Grow Your Compan...