Rod Jones - the man who helps CX Leads make better decisions

Do you need to make more informed decisions about CX, ROI, Contact Centres, and many other critical aspects of your role? Rod Jones is one of the most experienced CX and contact centre consultants you will meet. In this episode he talks about: How to get C-Level buy-in for CX; The return to 'Common Sense' Customer Service; The rise of the Super-Agent; and why the 1960's was the heyday of CX, Drugs and Rock n Roll.  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.