ITIL in a Heartbeat: An Introduction to ITIL Part 3 of 4
Pink Elephant - The IT and ITIL Service Management Experts - Podcast készítő Pink Elephant, The ITIL Experts
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Take a quick trip into the world of ITIL® for a high level overview of what an IT organization implementing best practices should be doing. Part 3 continues with a look at what ITIL is.
