Transforming Service Experience for the Enterprise

Innovation in artificial intelligence (AI) is rapidly gaining traction across the business operations landscape. Businesses expect AI-powered technology to help them innovate faster and better so they can stay relevant to customers. Enterprise Service Management allows organizations to integrate different departments more effectively for smoother business processes, facilitating better, faster, and cheaper operations. In this episode of Infosys Podcast, Infosys anchor Alex speaks with Gaurav Dutt Uniyal, IT Service Management Practice Lead at Infosys, about how and why must enterprises adopt service management.