Ep 169 – How to Handle a Crisis and Keep Calm with Sue Musson

Today’s guest Sue Musson has handled many a crisis in her career, including leading one of the largest NHS Trusts through the pandemic.  In this episode she shares what she’s learnt about keeping calm in a crisis.    We discuss:  Sue’s overall philosophy for coping with a crisis  How to calm yourself down from the initial state of panic  How to keep your team calm in a crisis too  The importance of taking personal responsibility as a leader  What to do when you don’t know what the right decision is  The keys to successful communication when managing a crisis    Sue shares some great stories from her own leadership experience, as well as her 6 step crisis management framework from her book Firecracker Leadership.