Stop ignoring the phone: Why the voice channel is your hidden revenue channel

In this webinar episode of Hotel Moment, Revinate's Jack Newkirk and Jason Wells team up with Dean Blackburn from French Lick Resort to demonstrate how the voice channel can become a hotel's most profitable revenue driver. Dean shares how they transformed reservation agents from order takers into sales professionals, improved call handle, and eliminated OTA dependency while doubling targeted campaign revenue. Learn practical strategies for data capture, employee retention, and turning every call into a revenue opportunity.